Healthcare Customer Service Associate

2 weeks ago


Berkeley Heights, New Jersey, United States Summit Health Management Full time

Position Overview:
As a Healthcare Customer Service Associate, you will play a vital role in enhancing the patient experience within our organization. You will be responsible for providing exceptional service to patients and their families, ensuring a smooth registration process and maintaining efficient patient flow.

Key Responsibilities:
1. Greet patients, visitors, and families in a warm and professional manner, directing them as needed.
2. Manage patient registration efficiently, delivering outstanding customer service throughout the process.
3. Handle incoming calls promptly, directing them appropriately and taking accurate messages for the relevant personnel.
4. Inform patients of any delays in physician schedules and assist in ensuring their comfort during wait times.
5. Process payments, including self-pay charges, and provide receipts while accurately reconciling daily transactions.
6. Update patient records, including demographics and insurance information, ensuring compliance with HIPAA regulations.
7. Schedule appointments and diagnostic tests according to departmental guidelines, confirming future appointments as necessary.
8. Collaborate with clinical staff to facilitate timely pre-authorizations and referrals, ensuring all processes are followed correctly.

General Duties:
Perform various clerical tasks such as faxing, photocopying, and filing. Demonstrate flexibility in work schedules and cover for colleagues as needed.

Physical Requirements:
Ability to lift and move objects, maintain mobility throughout the workplace, and demonstrate dexterity in handling tasks.

Qualifications:
High School Diploma or GED required; an Associate Degree is preferred. Previous experience in a similar role is advantageous. Strong communication skills, both verbal and written, are essential. Familiarity with medical terminology and proficiency in computer systems are preferred.

Join Our Team:
At Summit Health Management, we are dedicated to reshaping healthcare through connection and collaboration. Our team members are crucial to our mission, and we value the health and wellness of our employees and their families.



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