Restaurant Service Professional

2 months ago


Berkeley Heights, New Jersey, United States Harvest Restaurant Group Full time

We are seeking a skilled and enthusiastic Customer Experience Ambassador to join our team at Harvest Restaurant Group. As a key member of our front-of-house staff, you will be responsible for delivering exceptional service to our guests, ensuring a memorable dining experience that exceeds their expectations.

Key Responsibilities:

  • Greet guests with a warm and welcoming smile, making them feel valued and appreciated.
  • Inform guests of estimated wait times and provide updates on the status of their table.
  • Input guest information into our reservation system accurately and efficiently.
  • Show guests to their tables and take initial drink orders, ensuring a seamless transition from arrival to dining.
  • Bid guests a warm farewell when they depart, thanking them for their visit and encouraging them to return.
  • Perform light housekeeping duties, such as cleaning glassware, menus, and other areas of the restaurant, to maintain a clean and inviting atmosphere.
  • Ensure restrooms are clean, stocked, and orderly, providing a comfortable and hygienic environment for our guests.
  • Report to work on time and in proper uniform, adhering to our company's dress code and attendance policies.
  • Promote teamwork and a positive work environment, collaborating with colleagues to deliver exceptional service and achieve our goals.

Requirements:

  • Previous experience in a full-service restaurant is preferred, but not required.
  • Display a confident and professional appearance, adhering to our company's dress code and grooming standards.
  • Excellent verbal communication and interpersonal skills, enabling you to effectively interact with guests, colleagues, and management.
  • Ability to work well with a team, supporting colleagues and contributing to a positive and productive work environment.
  • Ability to exert a well-paced mobility for periods up to 6-8 hours per shift, maintaining a fun and positive attitude.
  • Ability to carry about 35lbs, lifting and moving items as needed.
  • Ability to effectively communicate on the telephone, responding to guest inquiries and resolving issues in a professional and courteous manner.

Benefits:

  • Competitive compensation, reflecting your value to our team.
  • Medical, dental, and vision insurance for full-time employees (30+ hours per week).
  • Generous dining discounts, allowing you to enjoy our restaurant's offerings at a reduced rate.
  • Training and education programs, supporting your career progression and professional development.
  • Major holidays off, providing you with time to relax and recharge.
  • Flexible scheduling, accommodating your needs and preferences.
  • Daily family meal, providing a convenient and affordable meal option.
  • Optional emergency fund, offering financial support during times of need.
  • Employee referral program, rewarding you for referring qualified candidates.
  • Paid sick leave, ensuring you have time to recover and recharge.


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