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Customer Support Associate
2 months ago
The Customer Service Representative plays a crucial role in ensuring customer satisfaction and maintaining the quality standards of our services.
Key Responsibilities:
1. Maintain the company's grooming, uniform, and appearance standards.
2. Process cash and credit card transactions efficiently.
3. Promote menu items and ongoing promotions effectively.
4. Engage in cross-training for various operational tasks, including product preparation, store opening and closing procedures, and proper packaging for delivery or takeout.
5. Verify product accuracy against established quality benchmarks.
6. Demonstrate a sense of urgency when responding to customer inquiries via phone or assisting carryout customers.
7. Deliver exceptional customer service to both internal and external clients, whether in person or over the phone.
8. Communicate clearly and accurately in both verbal and written forms.
9. Exhibit proficiency in utilizing a computer-based order entry system.
This role is essential for upholding the standards of our brand and ensuring a positive experience for all customers.
