Customer Service Ambassador

4 days ago


Yorktown Heights, New York, United States George Lucciola - State Farm Agent Full time
Job Overview

As a valued member of the George Lucciola - State Farm Agent team, you will play a pivotal role in delivering exceptional client experiences that drive business growth and success. Your attention to detail, customer service expertise, and passion for helping others make you an ideal fit for this dynamic role.

Key Responsibilities
  • Customer Inquiry Management: Effectively manage and resolve customer inquiries in a timely and professional manner, ensuring seamless communication and satisfaction.
  • Client Record Maintenance: Maintain accurate and up-to-date client records, ensuring all necessary information is readily available for future reference.
  • Customer Retention Strategies: Collaborate with the team to develop and implement effective customer retention strategies, driving long-term relationships and loyalty.
  • Interdepartmental Coordination: Work closely with other departments to ensure seamless communication and coordination, resulting in exceptional customer satisfaction.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively articulate complex information to clients and colleagues.
  • Problem-Solving Expertise: Demonstrate strong problem-solving skills, with the ability to analyze situations, identify solutions, and implement effective resolutions.
  • High-Stress Situation Management: Remain calm and composed in high-stress situations, providing exceptional service and support to clients.


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