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Customer Success Manager

2 months ago

Reston, Virginia, United States Stivers Full time

Credibility is key at Stivers, a pioneering credentialing company in downtown Denver. We're seeking a tech-savvy Account Manager to collaborate with our team and deliver innovative solutions with a human touch.

Key Responsibilities:

  • Partner with cross-functional teams to drive client retention and expansion opportunities
  • Lead the onboarding process for new customers and train platform end-users from an IT perspective
  • Provide actionable insights on client interactions, enhance customer experience through product support, and address customer complaints and requests
  • Collaborate with the Project Management, Technical, and Operations teams to set up software platforms tailored to customers' needs and troubleshoot technical issues

Requirements:

  • 4+ years of account management experience and a stable work history
  • Proven ability to work with stakeholders and manage business relationships
  • Capacity to learn new technology and complex business processes quickly
  • Empathetic, positive, self-driven attitude with a desire to help customers achieve their goals

Stivers is an equal opportunity employer. We welcome applications from qualified candidates without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.