Customer Success Strategist

2 days ago


Reston, Virginia, United States emergiTEL Full time

Unlock Your Potential as a Customer Success Manager

Are you a results-driven professional with a passion for driving customer success? Our client is seeking a Customer Success Manager to lead new customer startups, promote customer adoption, and renew existing SaaS accounts. If you're analytical, customer-focused, and have a knack for building strong relationships, this role could be perfect for you.

Key Responsibilities:

  • Lead small to mid-level customers and collaborate with large enterprise customers to achieve business objectives.
  • Work closely with customers and project managers to plan initial product delivery, ensuring clear expectations and training.
  • Drive customer adoption post-delivery by building relationships, coordinating deliverables, and addressing any questions or concerns. Measure key performance indicators for success.
  • Expand partner relationships by identifying strategic customer objectives and recommending solutions to enhance the customer digital roadmap.
  • Participate in creating service level agreements and provide status updates to both customers and internal leadership.
  • Retain customer partnerships by engaging in renewal discussions, terms, and negotiations.
  • Become an expert in solution offerings and represent customer interests in product development and best practices.

Requirements and Skills:

  • College degree or equivalent practical experience.
  • 4-5 years of operational and execution leadership with customer experience.
  • Knowledge in sales, service, technology, and business operations.
  • Minimum of 2 years of insurtech experience.
  • Strong relationship-building skills and excellent communication and presentation abilities.
  • Experience in project leadership and leveraging internal resources for results.
  • Eager to engage in customer strategy and willing to get hands-on as needed.
  • Ability to travel up to 20% for face-to-face customer meetings.

Preferred Qualifications:

  • Experience in SaaS or consulting engagements.
  • Background in creating and delivering exceptional digital customer experiences.

If you're ready to make a significant impact and grow with our client, we want to hear from you.



  • Reston, Virginia, United States Wealth Strategies Full time

    About Wealth Strategies: At Wealth Strategies, we redefine financial success by focusing on helping our clients achieve long-term financial stability. Our comprehensive financial planning firm is committed to guiding individuals, families, and businesses toward sustainable financial futures. Integrity, client-centered service, and innovative solutions are...


  • Reston, Virginia, United States BioTalent Full time

    Senior Medical Communications StrategistAs a Senior Medical Communications Strategist at BioTalent, you will lead the development of medical communications strategies for our pharmaceutical clients. With a deep understanding of the market, customers, competition, and brands, you will identify actionable implications and recommendations to drive client...


  • Reston, Virginia, United States ei3 Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Industrial IoT Customer Success Manager. As a trusted advisor, you will be responsible for ensuring the success and satisfaction of our industrial customers by driving adoption, delivering value, and nurturing long-term relationships.Key...


  • Reston, Virginia, United States Leidos Holding Full time

    Job Title: Air Force Technical StrategistLeidos is seeking a highly skilled Air Force Technical Strategist to join our team in Reston, VA. As a key member of our Defense Agencies Division, you will be responsible for leading technical innovation, differentiation, and strategy to drive growth and success in the $200M Division.Key Responsibilities:Develop and...

  • Marketing Strategist

    24 hours ago


    Reston, Virginia, United States TriFound Full time

    Marketing StrategistWe are seeking a highly motivated and creative Marketing Strategist to join our team at TriFound. As a key member of our marketing team, you will be responsible for developing and executing comprehensive marketing strategies to drive engagement, quality leads, and qualified opportunities.The ideal candidate will have a strong background...


  • Reston, Virginia, United States V-Soft Consulting Group, Inc. Full time

    UX Strategist OpportunityWe are seeking a skilled UX Strategist to collaborate with our cross-functional teams in defining user needs, improving product usability, and aligning UX strategies with business goals.Key Responsibilities:Conduct user research to gather insights and identify user needs.Develop and articulate UX strategies that enhance user...


  • Reston, Virginia, United States Discover International Full time

    Senior AI StrategistAbout the Role:Discover International is partnering with a leading AI organization in LA to find a seasoned AI strategist.We are seeking a highly experienced professional to lead AI strategy, drive high-impact projects, and represent our cutting-edge work at industry events.Key Responsibilities:Develop and optimize advanced AI models,...

  • Content Strategist

    5 days ago


    Reston, Virginia, United States House-Hasson Hardware Company Full time

    Job Title: Content StrategistWe are seeking a highly skilled Content Strategist to join our marketing team at House-Hasson Hardware Company. As a key member of our team, you will be responsible for developing and executing comprehensive content strategies that drive business growth, enhance our brand presence, and engage our target audience.Key...


  • Reston, Virginia, United States Solomon Page Full time

    Job Title: Digital Merchandising StrategistAt Solomon Page, we're seeking a highly skilled Digital Merchandising Strategist to join our team. As a key member of our digital client's team, you will play a crucial role in creating a seamless and engaging site experience for our customers.Responsibilities:Develop and execute a comprehensive site merchandising...

  • AI Capture Strategist

    4 weeks ago


    Reston, Virginia, United States MetroStar Full time

    Job Title: AI Capture StrategistAs a key member of our growth team, you will provide leadership, critical thought, and a strategic mindset to winning business opportunities in the federal government sector. Your expertise in capture management and business development will be instrumental in driving growth and success for our company.Key...


  • Reston, Virginia, United States Kadambi Consulting Full time

    Job Title: IT Vendor Management StrategistJob Summary:The IT Vendor Management Strategist will lead and manage the IT vendor management efforts, focusing on outsourcing and vendor strategy. This role requires a seasoned professional with deep experience in vendor strategy, location strategy, vendor relationships, vendor performance management, total cost of...


  • Reston, Virginia, United States Pocket FM Full time

    Job Description - Creative Content StrategistPosition Overview:We are seeking a skilled Creative Content Strategist to join our team at Pocket FM. The successful candidate will be responsible for developing and implementing promotional content strategies to drive audience engagement and growth.Key Responsibilities:Develop and write promotional content (short...


  • Reston, Virginia, United States Maxar Technologies Full time

    Job SummaryWe are seeking a highly skilled Operations Support Strategist to join our team at Maxar Technologies. As a key member of our organization, you will play a critical role in supporting our customer's mission within the intelligence community.About the RoleThe Operations Support Strategist will be responsible for coordinating and planning operations,...


  • Reston, Virginia, United States Maxar Technologies Full time

    Job SummaryWe are seeking a highly skilled Operations Support Strategist to join our team at Maxar Technologies. As an Operations Support Strategist, you will play a critical role in supporting our customer's mission by providing strategic guidance and operational support.Key Responsibilities· Provide strategic guidance and support to our customer's...


  • Reston, Virginia, United States Peraton Full time

    Job Title: Price to Win StrategistPeraton is seeking a highly skilled Price to Win Strategist to join our Competitive Assessment team. As a key member of our team, you will play a critical role in developing competitive pricing strategies to support strategic growth initiatives and targeted business acquisition pursuits.Responsibilities:Develop and implement...


  • Reston, Virginia, United States Culligan International Full time

    Job Title: Consumer Products Technology StrategistBusiness Overview: Culligan International is a leading provider of water treatment solutions, and we are seeking a highly skilled Consumer Products Technology Strategist to join our team.Job Summary: The Consumer Products Technology Strategist will be responsible for developing and executing a comprehensive...


  • Reston, Virginia, United States Commonwealth of Virginia Full time

    About the RoleThe Commonwealth of Virginia is seeking a highly skilled and compassionate individual to fill the position of Learning Strategist/Learning Coach. This role is a critical part of the Mason Autism Support Initiative (MASI) and the Executive Functioning Program (EFP), which provide additional support and resources beyond disability-related...

  • Brand Strategist

    24 hours ago


    Reston, Virginia, United States JOOLA Full time

    JOOLA is seeking a seasoned Brand Strategist to spearhead the development and execution of branding initiatives for specific product lines. This role involves collaborating with cross-functional teams to ensure the brand's vision is consistently communicated across all channels.Key Responsibilities:Brand Strategy: Develop and execute comprehensive brand...


  • Reston, Virginia, United States ECG Resources, Inc. Full time

    ECG Resources, Inc. is seeking a seasoned Senior Wealth Strategist to provide expert counsel to high net worth individuals and families.The ideal candidate will possess extensive knowledge of advanced trust planning, fiduciary services, and strategic wealth planning to drive business growth.Develop and maintain strong relationships with clients, serving as a...


  • Reston, Virginia, United States ForLife Tequila Full time

    Key Responsibilities:As a Sales and Marketing Strategist at ForLife Tequila, you will be responsible for developing and implementing effective sales strategies to meet or exceed sales targets. This includes conducting market research and analysis to identify potential customers and their needs, building and maintaining strong relationships with new and...