Customer Success Manager for Small Business
4 weeks ago
At Podium, our mission is to empower local businesses with a comprehensive platform and AI-driven solutions that convert leads into paying customers. As a Customer Success Manager for Small Business, you will be responsible for ensuring the success and health of a segment of our small business customers. You will develop strategies to increase engagement, delight customers, and mitigate churn. You will partner with your portfolio customers throughout their Podium journey, listening, understanding, and collaborating to ensure they get the most out of our Interaction Management platform and achieve their business goals.
Key Responsibilities:
- Serve as the primary point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive adoption and utilization of Podium products
- Identify opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention
- Develop a deep understanding of each customer's business objectives and industry challenges
- Act as the primary point of contact for customer inquiries, issues, and escalations
- Develop strong relationships with customers and become a trusted advisor
Requirements:
- 2+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
- Fluent in written and spoken English
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
- Technically adept and able to grasp complex software concepts quickly
- Empathetic and customer-centric mindset, committed to driving customer success
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
What We Offer:
- Growth Opportunities
- The General Pension System
- Public Health Insurance
- Occupational Risk Insurance
- Complimentary Social Services
- 15 days of PTO, accruing at 1.25 days per month
- 18 national holidays
-
Customer Success Manager
4 weeks ago
Reston, Virginia, United States MyStudio Full timeWe're shaping the future of Martial Arts studios with innovative technology. As a key member of our Customer Success Team, you'll play a pivotal role in driving early software adoption, streamlining client implementations, and providing proactive, ongoing support. Our focus is on building lasting relationships through cutting-edge technology, while...
-
Customer Success Manager
4 weeks ago
Reston, Virginia, United States Nuve Full timeCustomer Success ManagerAs a Customer Success Manager at Nuve, you will be responsible for managing the long-term success of our largest customers. This involves creating strong partnerships with management contacts in strategic accounts and collaborating on projects and initiatives to drive ongoing success.The ideal candidate will be able to quickly learn...
-
Customer Success Strategist
4 weeks ago
Reston, Virginia, United States emergiTEL Full timeEmergiTEL Seeks Customer Success ManagerWe are looking for a seasoned professional to lead customer startups, promote adoption, and renew SaaS accounts. If you're analytical, customer-focused, and have insurtech experience, this role could be perfect for you.Key Responsibilities:Lead small to mid-level customers and collaborate with large enterprise...
-
Small Business Recovery Specialist
4 weeks ago
Reston, Virginia, United States Plexos Group, LLC Full timePlexos Group, LLC is seeking a skilled Disaster Support Professional to provide critical assistance to small businesses affected by the South Fork and Salt Fires. This grant-funded position will last for one year, with the possibility of extension pending available funding.Key Responsibilities: Collaborate with the team to deliver disaster recovery programs....
-
Customer Success Manager
1 month ago
Reston, Virginia, United States Visionary Integration Professionals Full timeJob Title: Customer Success Manager - Federal AccountsJob Summary: We are seeking a highly skilled Customer Success Manager to join our team at Visionary Integration Professionals. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth in the federal sector.Key Responsibilities:*...
-
Customer Success Manager
7 days ago
Reston, Virginia, United States Meridian Knowledge Solutions Full timeJob Title: Customer Success Manager - Federal AccountsMeridian Knowledge Solutions, LLC is seeking a seasoned Customer Success Manager to lead our federal accounts. The ideal candidate will possess a Top Secret/SCI Security Clearance and 10+ years of experience in customer-facing roles for enterprise software companies.Manage the success of a portfolio of...
-
XM Success Manager
4 weeks ago
Reston, Virginia, United States Qualtrics Full timeAbout This RoleWe are seeking a highly skilled XM Success Manager to join our team at Qualtrics. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their business objectives and maximize the value of our products and services.Key ResponsibilitiesCustomer Relationship Management: Develop and...
-
Business Banking Relationship Manager
1 month ago
Reston, Virginia, United States M&T Bank Full timeJob Summary:As a Business Banking Relationship Manager at M&T Bank, you will be responsible for developing and maintaining relationships with small business clients. Your primary goal will be to identify new business opportunities and provide exceptional customer service to existing clients. You will work closely with branch partners to effectively sell to...
-
Customer Success Professional
1 month ago
Reston, Virginia, United States Search BizAthletes Full timeUnlock Your Potential as a Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Search BizAthletes. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients in the pharmaceutical manufacturing industry.Key...
-
Customer Success Project Manager
4 weeks ago
Reston, Virginia, United States Autonomize AI Full timeAt Autonomize AI, we are at the forefront of using AI to solve complex challenges in healthcare, working with leading health plans, providers, and life sciences companies.We are seeking a seasoned Customer Success Project Manager to lead and execute strategic transformation projects with our customers, including health plans and healthcare providers. The...
-
SBA Loan Committee Member
4 weeks ago
Reston, Virginia, United States Business Finance Capital (BFC) Full time**Empower Entrepreneurs and Drive Local Prosperity**We're seeking a dedicated individual to join our Small Business Administration (SBA) Loan Committee at Business Finance Capital (BFC). As an SBA Loan Committee Member, you'll play a pivotal role in evaluating loan applications and helping small businesses access the funding they need to thrive.**Key...
-
Business Systems Analyst
4 weeks ago
Reston, Virginia, United States Royal Business Bank Full timeJob SummaryThe Business Systems Analyst at Royal Business Bank plays a pivotal role in driving business process improvements and technology solutions. This position is responsible for analyzing business needs, identifying opportunities for growth, and developing strategic plans to achieve organizational objectives.Key ResponsibilitiesElicit and analyze...
-
Customer Success Professional
4 weeks ago
Reston, Virginia, United States Atlantic-IT Full timeAbout Atlantic IT:We are seeking a highly skilled Client Success Manager to oversee the management of client accounts and ensure all deliverables are met. The ideal candidate will have a strong background in account management and project coordination, with the ability to manage client relationships and ensure the successful delivery of projects.Key...
-
Business Development Manager
1 month ago
Reston, Virginia, United States Leidos Full timeNavy and Marine Corps IT Business Development ManagerLeidos is seeking a highly skilled Business Development Manager to join our Digital Modernization Sector team. This is an exciting opportunity to contribute to the growth and development of our Navy and Marine Corps IT business.Key Responsibilities:Develop and maintain a qualified pipeline of business...
-
Business Development Manager
4 weeks ago
Reston, Virginia, United States Leidos Full timeJob SummaryWe are seeking a highly skilled Business Development Manager to join our Digital Modernization Sector team at Leidos. As a Business Development Manager, you will be responsible for identifying and pursuing new opportunities, developing and managing a qualified pipeline, and working closely with Solution Architects and Business Development and...
-
Business Development Manager
4 weeks ago
Reston, Virginia, United States ICF Full timeAbout the Role:ICF is seeking a highly skilled Business Development Manager to join our Justice, Workforce, Preparedness, and Community Development team. As a key member of our team, you will play a crucial role in achieving pipeline growth, sales targets, and overall business development efficiency.Key Responsibilities:Conduct market research and identify...
-
Business Development Manager
4 weeks ago
Reston, Virginia, United States Huntington Ingalls Industries Full timeJob Summary:Huntington Ingalls Industries (HII) is seeking a highly skilled Business Development Manager to join our team. As a key member of our Capture and Proposal Management team, you will be responsible for leading and managing all aspects of capture and proposal activities for large contract bids in the defense industry.Key Responsibilities:Develop and...
-
Business Development Manager
4 weeks ago
Reston, Virginia, United States Hire Road, Inc. Full timeJob Summary:Hire Road, Inc. is seeking a highly skilled Business Development Manager to join their team. As a key member of the sales team, you will be responsible for managing customer relationships and driving business growth.Key Responsibilities:Develop and implement sales strategies to achieve business objectivesBuild and maintain strong relationships...
-
Federal Healthcare Business Development Lead
4 weeks ago
Reston, Virginia, United States USMax Full timeBusiness Development Lead - Federal HealthcareThis role is responsible for leading efforts to identify, qualify, and support the winning of new business at key federal healthcare agencies. The ideal candidate will have a proven track record of building and maintaining a business development pipeline for opportunities from identification to successful award...
-
Business Development Manager
1 month ago
Reston, Virginia, United States Quadrant Inc Full timeAccount Manager Technology (IT)Quadrant, Incorporated is a leading provider of strategic Technology, Healthcare and Federal staffing in the Washington, DC metro market.We are seeking a motivated and proactive individual to join our team as an Account Manager Technology (IT).The successful candidate will be responsible for developing and maintaining...