Customer Success Strategist

3 weeks ago


Reston, Virginia, United States emergiTEL Full time

EmergiTEL Seeks Customer Success Manager

We are looking for a seasoned professional to lead customer startups, promote adoption, and renew SaaS accounts. If you're analytical, customer-focused, and have insurtech experience, this role could be perfect for you.

Key Responsibilities:

  • Lead small to mid-level customers and collaborate with large enterprise customers.
  • Work with customers and PMO to plan initial product delivery, ensuring clear expectations and training.
  • Drive customer adoption post-delivery by building relationships, coordinating deliverables, and addressing questions or concerns. Measure KPIs for success.
  • Expand partner relationships by identifying strategic customer objectives and recommending solutions to enhance the customer digital roadmap.
  • Participate in creating SOWs and provide status updates to both customers and internal leadership.
  • Retain customer partnerships by engaging in renewal discussions, terms, and negotiations.
  • Become an expert in solution offerings and represent customer interests in product development and best practices.

Requirements:

  • College degree or equivalent practical experience.
  • 4-5 years of operational and execution leadership with customer experience.
  • Knowledge in sales, service, technology, and business operations.
  • Minimum of 2 years of insurtech experience.
  • Strong relationship-building skills and excellent communication and presentation abilities.
  • Experience in project leadership and leveraging internal resources for results.
  • Eager to engage in customer strategy and willing to get hands-on as needed.
  • Ability to travel up to 20% for face-to-face customer meetings.

Preferred:

  • Experience in SaaS or consulting engagements.
  • Background in creating and delivering exceptional digital customer experiences.

If you're ready to make a significant impact and grow with us, we want to hear from you.



  • Reston, Virginia, United States emergiTEL Full time

    Unlock Your Potential as a Customer Success ManagerAre you a results-driven professional with a passion for driving customer success? Our client is seeking a Customer Success Manager to lead new customer startups, promote customer adoption, and renew existing SaaS accounts. If you're analytical, customer-focused, and have a knack for building strong...


  • Reston, Virginia, United States BioTalent Full time

    Senior Medical Communications StrategistAs a Senior Medical Communications Strategist at BioTalent, you will lead the development of medical communications strategies for our pharmaceutical clients. With a deep understanding of the market, customers, competition, and brands, you will identify actionable implications and recommendations to drive client...


  • Reston, Virginia, United States Diligent Tec, Inc Full time

    Job Title: Digital Transformation StrategistExperience: 10+ yearsLocation: Denver, COType: Full Time HireJob OverviewDiligent Tec, Inc. is a leading provider of innovative digital solutions, and we are seeking a seasoned Digital Transformation Strategist to lead our digital initiatives. As a key member of our team, you will be responsible for driving...

  • Marketing Strategist

    4 weeks ago


    Reston, Virginia, United States TriFound Full time

    Marketing StrategistWe are seeking a highly motivated and creative Marketing Strategist to join our team at TriFound. As a key member of our marketing team, you will be responsible for developing and executing comprehensive marketing strategies to drive engagement, quality leads, and qualified opportunities.The ideal candidate will have a strong background...

  • UX Design Strategist

    1 month ago


    Reston, Virginia, United States V-Soft Consulting Group, Inc. Full time

    UX Strategist OpportunityWe are seeking a skilled UX Strategist to collaborate with our cross-functional teams in defining user needs, improving product usability, and aligning UX strategies with business goals.Key Responsibilities:Conduct user research to gather insights and identify user needs.Develop and articulate UX strategies that enhance user...


  • Reston, Virginia, United States RED Global Full time

    Job Title: Product Marketing StrategistJob Summary:We are seeking a Product Marketing Strategist to join our team at RED Global. The successful candidate will have a strong background in product management and marketing, with experience in developing and executing go-to-market strategies.Key Responsibilities:Develop and execute go-to-market strategies to...


  • Reston, Virginia, United States Pocket FM Full time

    Job Description - Creative Content StrategistPosition Overview:We are seeking a skilled Creative Content Strategist to join our team at Pocket FM. The successful candidate will be responsible for developing and implementing promotional content strategies to drive audience engagement and growth.Key Responsibilities:Develop and write promotional content (short...


  • Reston, Virginia, United States OVHcloud Full time

    Job SummaryAs a Cloud Marketing Campaign Strategist, you will be responsible for developing and implementing marketing plans to promote OVHcloud products and services in support of direct revenue generation. This role involves designing campaigns targeting specific market segments and/or focusing on specific products or product lines. You will measure and...


  • Reston, Virginia, United States Evestar Full time

    About the RoleWe're seeking a skilled Ecommerce Strategist to join our team at Evestar, a fast-growing eCommerce agency. As a key member of our team, you'll take full ownership of client success, serving as the bridge between our clients and the agency.Key ResponsibilitiesManage client relationships, ensuring timely and effective communicationCollaborate...


  • Reston, Virginia, United States Venture Search Full time

    Venture Search: Quantitative Futures StrategistA global top-tier systematic trading firm, based in multiple global offices (Chicago, NYC, Austin, Miami, Netherlands, London, Singapore), is actively seeking a highly skilled and experienced quantitative futures strategist to bolster their research and trading group.In the past three years, this group has...

  • Brand Strategist

    4 weeks ago


    Reston, Virginia, United States JOOLA Full time

    JOOLA is seeking a seasoned Brand Strategist to spearhead the development and execution of branding initiatives for specific product lines. This role involves collaborating with cross-functional teams to ensure the brand's vision is consistently communicated across all channels.Key Responsibilities:Brand Strategy: Develop and execute comprehensive brand...


  • Reston, Virginia, United States RBW Consulting Full time

    A Senior Clinical Development Strategist in Hematology Oncology is required by a biotech company with a broad range of best-in-class assets progressing in malignant hematology.The successful candidate will support Clinical and Medical assets within the Hematology franchise by successful development of late phase clinical development strategies and...

  • Product Strategist

    3 weeks ago


    Reston, Virginia, United States Tier4 Group Full time

    We are seeking a highly skilled Product Strategist to join our team at Tier4 Group. As a key member of our product team, you will be responsible for collecting, interpreting, and organizing data and insights to ensure our products meet and exceed customer expectations and business goals.Key Responsibilities:Gather and analyze product-related data from...


  • Reston, Virginia, United States Engility Corporation Full time

    Engility Corporation is seeking a highly skilled Senior Collection Strategist to support the Advanced Research, Collection, and Technical Intelligence Craft (ARCTIC) Program. The ideal candidate will possess expertise in collection strategy management, technical intelligence collection, and exploitation.The successful candidate will provide technical...

  • Marketing Manager

    4 weeks ago


    Reston, Virginia, United States 80Twenty Full time

    Job Title: Marketing Manager - Social Media Strategist80Twenty is seeking a dynamic Marketing Manager - Social Media Strategist to lead the development and growth of our brands. As a key member of our marketing team, you will be responsible for creating viral content across all social media platforms and collaborating with customer service, marketing, and...


  • Reston, Virginia, United States Eliassen Group Full time

    We are seeking a Senior Product Strategist to join our team at Eliassen Group. The ideal candidate will have strong analytical and problem-solving skills, with a proven track record of success in an Agile environment.Key Responsibilities:1. Initiate and lead discovery for Feature/Epic Definition with Squad Leader and Scrum Master to prioritize Epics.2....


  • Reston, Virginia, United States COACT Associates Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing Strategist to join our team at COACT Associates. As a key member of our marketing team, you will be responsible for developing and executing strategic digital marketing campaigns that drive business growth and revenue.Key ResponsibilitiesDevelop and implement digital marketing strategies that align...


  • Reston, Virginia, United States Arrowmac Full time

    Role OverviewWe are seeking a skilled Digital Marketing Promotions Strategist to amplify the viewership of our video storytelling team via digital channels. This role will involve a mix of creative, marketing, and research responsibilities.Key ResponsibilitiesDevelop and execute strategies to promote video content across digital platformsCollaborate with the...


  • Reston, Virginia, United States Williams Executive Seach, Inc. Full time

    We are seeking a seasoned Chief Financial Strategist to join our senior management team at Williams Executive Search, Inc. in Minneapolis. This position offers a unique opportunity to serve as a strategic finance partner and contribute to the long-term strategic and financial planning initiatives driving sustainable revenue growth and margin improvements for...


  • Reston, Virginia, United States Cypress HCM Full time

    We are seeking a highly skilled Digital Media Strategist to join our team at Cypress HCM. As a key member of our marketing team, you will be responsible for driving acquisition and engagement programs for our Document Cloud products.In this critical role, you will focus on building innovative performance media programs and relevant customer experiences to...