Customer Success Director
4 days ago
Job Title: Director of Customer Success
Job Summary:
We are seeking a seasoned professional to lead our customer success team at CitiusTech. The ideal candidate will have a strong background in data and analytics, a passion for customer satisfaction, and a proven track record of driving customer success initiatives.
Key Responsibilities:
- Leadership & Strategy:
- Develop and execute a comprehensive customer success strategy aligned with company goals and objectives.
- Lead, mentor, and grow a high-performing customer success team to drive customer satisfaction and retention.
- Collaborate with cross-functional teams to drive customer-centric initiatives and ensure seamless customer onboarding and training.
- Customer Engagement:
- Build and maintain strong relationships with key customers to understand their business needs and objectives.
- Act as a trusted advisor to customers, providing expert guidance and support to ensure they achieve their desired outcomes.
- Develop and implement strategies to increase customer retention and satisfaction, and provide regular reports and insights to senior management on customer success performance.
Performance & Metrics:
- Monitor and analyze customer success metrics to identify trends and areas for improvement.
- Develop and implement strategies to improve customer support and service delivery, and proactively identify and address customer issues and concerns.
Qualifications:
- Bachelor's degree in business, data analytics, or a related field (Master's preferred).
- 10+ years of experience in customer success, account management, or a related role in the data and analytics industry.
- Proven leadership experience with a track record of building and managing successful teams.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and with senior management.
- Customer-focused mindset with a passion for delivering exceptional service and driving customer satisfaction.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and a flexible work environment.
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