Customer Success Manager

7 days ago


Reston, Virginia, United States Nuve Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Nuve. As a Customer Success Manager, you will be responsible for managing the long-term success of our largest customers, building strong relationships with corporate contacts, and collaborating with customers and product managers to manage product enhancement requests.

Key Responsibilities
  • Develop and maintain strong working relationships with corporate contacts to ensure ongoing success and growth.
  • Coach and train a team of Customer Success Representatives on product best practices and workflows to corporate staff, franchise owners, and end users.
  • Collaborate with customers and product managers to manage product enhancement requests and ensure timely delivery.
  • Act as a subject matter expert on custom product features for partners and provide guidance on product usage and adoption.
  • Manage initiatives to increase product adoption, customer satisfaction, and evangelism.
  • Analyze user engagement data and identify actionable insights to inform product development and customer success strategies.
  • Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.
  • Act as an escalation point on customer support tickets and provide timely and effective resolution.
  • Update account and contact records for accounts to ensure accurate reporting and analysis.
  • Identify areas for improvement in the customer experience, both in our product and processes, and provide recommendations for improvement.
What We Offer

At Nuve, we offer a comprehensive benefits package, including holistic health and wellness benefits, to support the well-being of our employees. We also offer a competitive salary range of $85,000 - $115,000 USD, depending on experience and qualifications, as well as an annual bonus and equity opportunities.

We are committed to fair and equitable compensation for all of our employees and consider a wide range of factors when determining individual compensation. We are an equal opportunity employer and welcome applications from diverse candidates.



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