Office Coordinator 2

2 weeks ago


Reno, Nevada, United States University of Nevada, Reno Full time

Position Overview

The University of Nevada, Reno is seeking an Administrative Assistant 2 within the Parking and Transportation Services Department. This role is essential for delivering exceptional customer service and managing financial transactions through various communication channels.

Key Responsibilities:

  • Deliver professional customer service while effectively managing challenging situations in person, via phone, or through email.
  • Adjust to evolving circumstances and address customer needs promptly.
  • Input and monitor customer data accurately.
  • Assess customer parking eligibility and provide guidance on alternative transportation options.
  • Generate daily system reports for departmental deposits and compile operational data regularly.
  • Review incoming applications for completeness and offer assistance as needed.
  • Communicate detailed information regarding specific programs and policies to customers.
  • Facilitate ADA parking arrangements for individuals requiring assistance.
  • Process citation voids in accordance with departmental policies.
  • Issue daily permits for restricted areas.
  • Collect and accurately process all revenue received in person or through the mail.
  • Manage payroll deduction enrollments, cancellations, or exchanges accurately.
  • Complete outgoing mailings and perform other assigned duties.

Qualifications:

This position requires a high school diploma or equivalent, along with two years of clerical and administrative support experience, which includes:

  • Maintaining records and files.
  • Preparing various materials using a personal computer or word processor.
  • Assisting customers with forms and applications.
  • Performing secretarial duties in support of professional staff.

Alternatively, candidates may qualify with one year of experience as an Administrative Assistant I in Nevada State service or an equivalent combination of education and experience.

A valid Class 'C' driver's license or higher is required upon appointment and as a condition of continued employment.

Physical Requirements:

This role necessitates significant walking or standing, with the ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently.

Preferred Skills:

  • Strong communication skills.
  • Proficiency in data entry.

Work Schedule:

The standard work hours are Monday through Friday, from 8:00 AM to 4:30 PM, subject to change based on organizational needs.

Compensation:

This position is classified under Grade 25, with salary determined based on qualifications and internal equity.

Benefits:

Employees are enrolled in the Public Employees' Retirement System of Nevada (PERS) upon hire, with various health insurance options, life insurance, and generous leave policies available.

Department Information:

The Facilities Services Department encompasses Planning and Construction Services, Parking and Transportation Services, and Maintenance Services.

Application Requirements:

Applicants must submit a resume/CV, cover letter, and contact information for three supervisory references. Additional documentation may be required.

Commitment to Diversity:

The University of Nevada, Reno is dedicated to fostering a diverse and inclusive environment, promoting excellence in education and research.


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