Office Support Specialist 2

1 week ago

Reno, Nevada, United States University of Nevada, Reno Full time

Position Overview

The University of Nevada, Reno is seeking an Administrative Assistant 2 to join the Parking and Transportation Services Department. This role is vital for delivering exceptional customer service and managing financial transactions through various communication channels.

Key Responsibilities:

  • Deliver professional customer service and effectively handle challenging situations in person, via phone, or through email.
  • Adapt to evolving circumstances and meet customer needs efficiently.
  • Maintain and monitor customer records and information accurately.
  • Assess customer parking eligibility and provide guidance on alternative transportation options.
  • Generate daily system reports for departmental deposits and compile operational data on a regular basis.
  • Review incoming applications for completeness and assist applicants as needed.
  • Offer comprehensive information regarding specific programs and policies to customers.
  • Coordinate ADA parking arrangements for eligible individuals.
  • Process citation voids in accordance with departmental policies.
  • Issue daily permits for restricted areas as required.
  • Accurately collect and process revenue received in person or through the mail.
  • Manage payroll deduction forms, including enrollments and cancellations, with precision.
  • Oversee outgoing mailings and perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent, along with two years of clerical and administrative support experience, which may include maintaining records, preparing documents, assisting customers, or performing secretarial duties.
  • Alternatively, one year of experience as an Administrative Assistant I in Nevada State service may be considered.
  • Equivalent combinations of education and experience will also be accepted.

A valid Class 'C' driver's license or higher is required upon appointment and as a condition of continued employment.

Physical Requirements:

This position necessitates frequent walking or standing, with the ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently.

Preferred Skills:

  • Strong communication skills are highly valued.
  • Proficiency in data entry is encouraged.

Work Schedule:

The standard work hours are Monday through Friday, from 8:00 AM to 4:30 PM, subject to change based on departmental needs.

This position is classified as Essential Personnel, which may require working outside of regular hours during emergencies or special events.

Compensation:

Grade 25. Salary placement is determined by the Nevada Administrative Code, considering recruitment factors, candidate qualifications, and internal equity.

Benefits:

  • Enrollment in the Public Employees' Retirement System of Nevada (PERS) upon hire.
  • Health insurance options, including dental and vision coverage.
  • Life insurance and generous leave policies.
  • Access to fitness center memberships and employee assistance programs.
  • Opportunities for professional development and educational benefits.

Department Overview:

The Facilities Services Department encompasses various services, including Planning and Construction, Parking and Transportation, and Maintenance Services.

Application Process:

Applicants are required to submit a resume, cover letter, and contact information for three supervisory references. Additional documentation may be requested during the recruitment process.

Commitment to Diversity:

The University of Nevada, Reno is dedicated to fostering an inclusive environment that values diversity in education and research.

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