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Office Coordinator 2

2 months ago

Reno, Nevada, United States University of Nevada, Reno Full time

Position Overview

The University of Nevada, Reno is seeking an Administrative Support Specialist 2 within the Parking and Transportation Services Department. This role is pivotal in delivering exceptional customer service and managing financial transactions through various communication channels.

Key Responsibilities:

  • Deliver outstanding customer service while handling challenging situations with professionalism, whether in person, via phone, or through email.
  • Adapt to evolving circumstances and the diverse needs of customers.
  • Accurately enter and monitor customer data.
  • Assess customer parking eligibility and provide guidance on alternative transportation options.
  • Generate daily system reports for departmental deposits and compile operational data on a regular basis.
  • Review incoming applications for completeness and offer assistance as needed.
  • Provide comprehensive information regarding specific programs and policies to customers.
  • Facilitate ADA parking arrangements for individuals requiring assistance.
  • Process citation voids in accordance with departmental policies.
  • Issue daily permits for restricted areas.
  • Collect and accurately process all revenue received in person or through the mail.
  • Manage payroll deduction enrollments, cancellations, or exchanges with precision.
  • Complete outgoing mailings and perform other assigned duties.

Qualifications:

  • A high school diploma or equivalent education, coupled with two years of clerical and administrative support experience, including tasks such as maintaining records, preparing materials using a computer, assisting customers with forms, or performing secretarial duties.
  • Alternatively, one year of experience as an Administrative Assistant I in Nevada State service, or an equivalent combination of education and experience.

A valid Class 'C' driver's license or higher is required upon appointment and as a condition of continued employment.

Physical Requirements:

This position involves significant walking or standing, with the ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently.

Preferred Skills:

  • Strong communication skills.
  • Proficiency in data entry.

Work Schedule:

The standard work hours are Monday through Friday, from 8:00 AM to 4:30 PM, subject to change based on organizational needs.

Compensation:

This position is classified under Grade 25, with salary determined by the Nevada Administrative Code based on qualifications and internal equity.

Benefits:

  • Enrollment in the Public Employees' Retirement System of Nevada (PERS) upon hire.
  • Health insurance options, including dental and vision coverage.
  • Life insurance and generous leave policies.
  • Access to fitness facilities and employee assistance programs.
  • Opportunities for professional development and educational benefits.

About the University:

The University of Nevada, Reno is a distinguished public research institution dedicated to fostering a diverse and inclusive educational environment. With a commitment to high-impact education and community engagement, the University serves a broad student population and contributes significantly to the advancement of knowledge and societal well-being.