Administrative Support Specialist

3 weeks ago

Louisville Kentucky, United States Serco North America Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Serco North America. As a key member of our team, you will provide administrative support to program administrators, ensuring the smooth operation of our recruitment processes.

Key Responsibilities
  • Provide administrative services, including typing, editing, and distributing correspondence under established guidelines and procedures.
  • Prepare personal awards and engrave names and command logos on plaques in accordance with standard operating procedures.
  • Answer and direct incoming telephone calls and visitors, providing exceptional customer service.
  • Schedule and plan meetings and appointments, including conference calls, to ensure efficient use of time.
  • Liaise with staff members, applicants, and the general public on a daily basis, maintaining a professional and courteous demeanor.
  • Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials, ensuring accurate and up-to-date information.
  • Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed.
  • Coordinate, compile, and maintain data for submission in monthly, quarterly, and annual reports, providing valuable insights to program managers.
  • Assist with screening, reviewing, and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed.
  • Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs.
  • Prepare reports for program managers and higher-level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives.
  • Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs.
Requirements
  • Able to obtain and maintain a DoD Secret clearance.
  • A High School Diploma or GED (Bachelors degree or Masters degree account for years of experience).
  • 0-2 years of working experience.
  • 10% travel required.
Desired Experience and Skills
  • High proficiency in the entire Microsoft Office 2010 suite of software applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Microsoft SharePoint Workspace.
  • Experience editing and formatting documents in accordance with SECNAV awards instruction and Navy Correspondence Manual.

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