Claim Support Specialist I

2 weeks ago

Louisville Kentucky, United States Kentucky Farm Bureau Mutual Insurance Company Full time
{"Job Title": "Claim Support Specialist I", "Job Summary": "We are seeking a highly organized and detail-oriented Claim Support Specialist I to join our Claims Department at Kentucky Farm Bureau Mutual Insurance Company. In this role, you will provide exceptional customer service to internal and external customers, including members, agents, and claim staff. Your primary responsibilities will include collecting and monitoring claim data, preparing reports, and performing administrative duties to support the day-to-day functions of the Claims Department and the Claim Management team.", "Key Responsibilities": "
  • Provide telephone assistance for all incoming calls to the Claims Department, including general inquiries regarding PIP and Subrogation, and screening telephone calls for Claim Directors.
  • Assist with Subrogation recovery check distribution.
  • Assist with entering and processing recovery and salvage checks.
  • Serve as a contact person for Glass Processing Unit, work with glass processing vendor, review daily glass-only loss reports, issue payments as needed, and assist glass shops via telephone.
  • Serve as contact person for the Assigned Claim Bureau, receive assignments, set up assignments on system, monitor claims via diary, submit billings for reimbursement of paid medical and service fees.
  • Serve as contact for Kentucky Arbitration Association, receive and set up assignments.
  • Assist with KFB Intranet Claim Salvage program, consisting of presenting salvage items for bid on KFB Intranet website, receives all salvage bid e-mails, monitors for winning bidder, and communicates winning bids to the appropriate parties, receives salvage proceeds, and enters recovery in Claim System.
  • Serve as authorized contact person for ISO ClaimSearch, process Access Authorization Form to add/delete claim staff as necessary.
  • Serve as contact person for Adjuster Licensing, work with the Office of Insurance, process applications for apprentice and adjuster licensing, obtain surety bonds from Agency.
  • Review unidentified mail in Claim Center by researching any unmatched mail or documents and index them to the correct claim file.
  • Record and process CAT pay requests for claims personnel.
  • Assist with correcting errors through the claim system from daily claims cycle.
  • Assist with inquiries from the District Claim Offices.
  • Assist claim personal as Administrator for OrderPoint police reports.
  • Perform various record keeping functions for claims, prepare spreadsheets, and compile statistical reports as necessary.
  • Serve as contact person for After Hours Claims Hotline - Lynx Services.
  • Process invoices for independent adjusters, hotel invoices for directors, adjusters, employees, etc., set-up direct bill accounts when necessary.
  • Process IRS Notice of Levies for claim payees.
  • Serve as contact person for Office of Insurance Complaints received from Compliance.
  • Provide administrative support to Claims Directors, including scheduling of agency visits.
  • Pay attorney bills for Claims Directors, Claims, Litigation, and Legal.
  • Perform Claim function and activities assigned on a timely basis with an emphasis on service to members, agencies, and field claim staff who service those members.
  • Represent the Claim Department in a positive and professional manner.
  • Maintain good relations with all stakeholders.
  • Regular, predictable attendance as employee must physically be in the office.
", "Requirements": "
  • High school diploma required; Associate degree preferred.
  • Required to obtain an Adjuster License within one year of hire date.
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims-related software programs.
  • Good time management skills to handle multiple tasks while maintaining a positive customer focus.
  • Demonstrates a positive, supportive attitude regarding company and departmental goals.
  • Previous experience in a claims or insurance office desirable.
  • Good typing, proofreading, and math skills.
  • Knowledge of claims handling procedures and insurance contracts.
  • Ability to communicate with a high level of skill both orally and in writing.
  • Must possess good organizational skills with the ability to make timely decisions.
  • Excellent human relation skills and self-motivation required.
  • Ability to act in a confidential manner.
", "Work Environment": "Standard office lighting, temperature, and noise.", "Equipment": "Computer Software, Keyboard, Telephone, Copier, Calculator.", "Language": "en-US"}

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