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Front Office Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our front office functions, including reservations, registration, and guest accounting.
Key Responsibilities- Front Office Operations: Oversee the front office team to ensure efficient and effective management of guest arrivals, departures, and room assignments.
- Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Revenue Management: Analyze and optimize room revenue, ensuring maximum occupancy and revenue growth.
- Team Management: Supervise and train front office staff, providing guidance and support to ensure they meet performance expectations.
- Quality Control: Conduct regular audits to ensure compliance with hotel standards and procedures.
- Experience: Minimum 1 year of front office management experience in the hospitality industry.
- Education: High school graduate or equivalent, some college preferred.
- Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in hotel software systems.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the US and internationally. We offer a dynamic and supportive work environment, with opportunities for career growth and development.