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Front Office Operations Manager

2 months ago

West Palm Beach, Florida, United States The Belgrove Full time

About The Belgrove

Welcome to The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course.

Our Commitment to Excellence

We pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach.

Job Summary

We are seeking a dynamic individual who is motivational, passionate, and fun The Assistant Director of Front Office will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff.

Key Responsibilities

  • Assure guest service standards are being applied consistently
  • Ensure all hotel and department policies and procedures are followed and adhered to
  • Lead and motivate the front office team to provide exceptional levels of service
  • Develop and implement strategies to improve front office operations and guest satisfaction

Requirements

  • Excellent communication skills, written and verbal
  • Strong interpersonal and employee relation skills
  • Ability to mentor, train, and develop staff
  • Strong knowledge of computers, Microsoft Excel, and Microsoft Word
  • Ability to handle multi-tasking and be goal- and results-oriented
  • Strong time management skills to meet deadlines