Accounts Receivable and Customer Support Representative

2 weeks ago


Harrisburg, Pennsylvania, United States Stephenson Equipment, Inc. Full time
Job Overview

Objective:

The primary goal of this role is to support the accounts receivable department by engaging with clients who have outstanding invoices or balances.

This position offers the flexibility of remote or hybrid work arrangements following the completion of the training phase.

Key Responsibilities:

  • Ensure timely and accurate processing of billings and receivables.
  • Distribute all overdue invoices and related communications.
  • Conduct collection calls and maintain regular follow-ups on previous communications.
  • Identify and rectify any discrepancies in accounts or billing statements.
  • Collaborate with the Credit Manager to establish feasible payment arrangements.
  • Bring significant balances to the attention of the Credit Manager for further action.
  • Assist management with monthly data analysis and reporting as required.
  • Perform filing tasks as necessary.
  • Carry out additional duties as assigned.

Core Competencies:

  • Accountability and Responsibility
  • Quality of Work
  • Effective Communication – Both Oral and Written
  • Dependability
  • Customer Service – Both External and Internal
  • Job Knowledge
  • Time Management Skills
  • Proficient Computer Skills
  • Self-Motivated and Capable of Independent Work
  • Strong Attention to Detail

Qualifications:

Education: A High School Diploma or GED is required. Experience in high-volume collections is preferred.

Language Proficiency: Ability to read and interpret various documents such as safety guidelines, operational instructions, and procedural manuals. Capable of writing routine reports and correspondence. Proficient in delivering effective presentations to groups of customers or colleagues.

Mathematical Proficiency: Intermediate skills in calculating figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic algebra and geometry concepts.

Reasoning Skills: Intermediate skills in applying common sense to follow instructions provided in written, oral, or diagrammatic form. Ability to address problems involving multiple concrete variables in standardized situations.

Work Environment: The role is situated in an office setting with moderate noise levels, including computers, printers, and light traffic. The majority of the work involves sitting and using hands for various tasks. Minimal lifting of up to 25 lbs may be required.



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