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Customer Support Specialist
2 months ago
Location: Harrisburg, PA
Compensation:
$16.75/hour, Paid Weekly
Work Schedule:
Monday-Friday 7:30am-4pm
Our customer support division operates Monday through Friday from 7 AM to 7 PM and Saturdays from 8 AM to 4 PM.
Imagine each call as a chance to positively influence someone's day. As a Customer Support Specialist at rabbittransit, your role extends beyond merely answering calls; you assist individuals in planning their journeys, provide essential service details, and resolve any challenges that passengers may face.
Your key responsibilities are vital to our mission - delivering community members safe, dependable, and customer-focused mobility solutions. Calls are managed through our queue system, and as a customer support representative, you will respond with courtesy and professionalism, leaving a lasting impression and encouraging ridership.
You will play a crucial role in enhancing public transit accessibility by offering information about our services and aiding in trip planning.
Your duties also encompass utilizing computer systems to manage customer trip bookings, addressing issues, processing fare collections, assisting at the transfer center with in-person customer service, and contributing to community outreach initiatives.
Embrace the opportunity to transform every interaction into a chance to improve mobility within our community.The Authority is an equal employment opportunity employer.
