Patient Advocate and Care Coordinator

3 days ago

Glendale, California, United States Adventist Health Full time

Job Summary:

As a Patient Advocate and Care Coordinator at Adventist Health, you will play a vital role in ensuring that patients receive timely and appropriate treatment. Your primary responsibility will be to act as a patient advocate, guiding patients through the clinical care system and establishing contact with new patients and/or family members, or caregivers.

Key Responsibilities:

  • Understand the clinical care options for patients and direct them to healthcare services within the organization, at outside facilities, and within the community for timely treatment and recovery.
  • Actively identify and address population and patient-specific barriers to care that might keep the patient from receiving timely and appropriate treatment.
  • Connect patients with resources, healthcare, and support services in their communities.
  • Support the physician and interdisciplinary team in facilitating patient care with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction.
  • Implement day-to-day care management interventions for identified clinic patients.

Requirements:

  • Bachelor's Degree in Nursing (BSN): Preferred
  • Clinical experience, preferably in managed care, disease, or care management: Preferred
  • Experience working with electronic medical records (EMR): Preferred
  • Registered Nurse (RN) licensure in the state of practice: Required
  • Nurse Practitioner (NP) licensure in state of practice: Preferred
  • Certified Case Manager (CCM) or Chronic Care Professional (CCP) certification: Preferred

Essential Functions:

  • Assists patient and family in identifying and accessing appropriate institutional and community resources and coordinating appointments.
  • Implements appropriate care intervention and follow-up to ensure patients receive timely care, preventing delays and access to appropriate services and follow-up instructions from managing physicians.
  • Interacts with other hospital departments and third-party payers in fulfilling the needs of the patients.
  • Serves as primary point of patient intake and conducts patient triage.
  • Makes initial and ongoing assessments of patient needs (clinical, emotional, and social) and makes appropriate recommendations or referrals for care.
  • Facilitates the timely completion and confidential reporting of diagnostic testing results to patients and families with interpretation, as well as to ordering clinicians through active tracking of ordered tests.
  • Coordinates long-term follow-up and tracking of patient outcomes according to established Clinic protocols.
  • Collaborates with the team of patient, family, and healthcare providers in providing patient care in a safe, healing, humane, and caring environment.
  • Provides learning opportunities for patients/family members and team members.
  • Directly provides health information to patients, families, and treatment team.
  • Promotes awareness and represents the clinic within the community, increasing awareness of services provided, conducting screenings, providing community education, and other community outreach.
  • Documents coordinator and patient interactions in electronic or hardcopy chart in a manner consistent with hospital standards.
  • Creates reports from patient data such as volumes and outcomes.
  • Monitors, analyzes, and reports to clinic governing body clinical and operational key indicators and identifies opportunities for performance improvement.

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