Patient Engagement Specialist

2 weeks ago


Glendale, California, United States Comprehensive Community Health Centers Inc. Full time
Job Overview

POSITION: PATIENT RETENTION REPRESENTATIVE - I

The Patient Retention Representative plays a crucial role in facilitating patient care and enhancing access to primary and preventive healthcare services. This position involves proactive outreach and follow-up activities, ensuring that patients receive the necessary support and scheduling for their appointments.

KEY RESPONSIBILITIES:

  • Initiate outreach and follow-up calls to both new and existing patients.
  • Respond to incoming inquiries with professionalism.
  • Assess the needs of callers and provide accurate information while effectively triaging their requests.
  • Employ strong questioning and listening techniques to foster effective communication over the phone.
  • Manage telephone tasks efficiently, including call transfers, message taking, and handling interruptions.
  • Record all interactions related to patient appointments in their electronic health records accurately.
  • Maintain a professional demeanor and recognize the importance of attitude in call handling.
  • Demonstrate courtesy and attentiveness to call queues.
  • Uphold a commitment to exceptional customer service.
  • Schedule appointments for new patients and follow-up visits as necessary.
  • Collaborate with clinic and clinical staff to ensure seamless care coordination.
  • Adhere to all HIPAA regulations and maintain patient confidentiality.
  • Engage in daily communication with other departments to foster teamwork.
  • Participate in required meetings and training sessions.
  • Carry out additional responsibilities as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School Diploma or GED is required.
  • A minimum of 1 year of experience in customer service or call center environments, or equivalent experience in outreach activities.
  • Fluency in Armenian/Russian & English or Spanish & English is mandatory.

COMPENSATION: $21/hr

BENEFITS INCLUDE:

  • Comprehensive Medical, Dental, and Vision coverage fully paid by the employer.
  • Life Insurance and Accidental Dismemberment coverage at no cost to the employee.
  • Paid Holidays and Paid Time Off.
  • 401K plan with matching contributions.
  • Flexible Spending Account options.
  • Additional Supplemental Insurance offerings.


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