Healthcare Appointment Coordinator

2 weeks ago

Glendale, California, United States Comprehensive Community Health Centers Inc. Full time

DENTAL PATIENT SERVICES COORDINATOR JOB SUMMARY

The Dental Patient Services Coordinator serves as the initial contact for all individuals reaching out to the Health Center. This role necessitates familiarity with Medical/Dental office operations and proficiency in accurately entering data into the computer system. Attention to detail and exceptional interpersonal and customer service abilities are essential. The coordinator is responsible for welcoming, scheduling, and guiding patients through their visit.

DENTAL PATIENT SERVICES COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet and welcome all patients, visitors, and guests, whether in person or via phone, with a strong emphasis on enhancing the Patient Experience.
  • Register new patients and update existing patient information by gathering comprehensive personal and financial details.
  • Ensure that all household and income information is up-to-date.
  • Identify payer sources, verify insurance coverage, obtain necessary authorizations, assign the correct payment type, and collect any outstanding payments.
  • Perform document copying, scanning, and faxing as required.
  • Maintain provider schedules in accordance with office scheduling policies.
  • Answer all incoming calls promptly while adhering to polite and consistent phone etiquette.
  • Address inquiries from patients, prospective patients, and visitors in a courteous manner.
  • Take messages for providers and staff as necessary.
  • Ensure the front office and reception area are kept clean and organized.
  • Participate in training sessions and meetings as required.
  • Manage incoming and outgoing mail following office protocols.
  • Prepare daily reports and batches for the business office.
  • Facilitate patient flow by adhering to check-in protocols, monitoring delays, and communicating effectively with patients and clinical staff.
  • Anticipate inventory and equipment needs, communicating these to the appropriate personnel.
  • Complete billing and collection processes, preparing materials for distribution to relevant sources.
  • Comply with all HIPAA regulations to protect patient confidentiality.
  • Perform additional duties as assigned by management.

DENTAL PATIENT SERVICES COORDINATOR PATIENT INTERACTION EXPECTATIONS

  • Greet patients proactively.
  • Listen attentively, respond appropriately, and maintain eye contact with every patient.
  • Personalize interactions with each patient.
  • Clearly explain the care process to each patient.
  • Provide patients with updates throughout their visit.

DENTAL PATIENT SERVICES COORDINATOR EDUCATION, TRAINING AND EXPERIENCE

  • High School Diploma or GED required.
  • A minimum of two years of experience in a Community Health setting is preferred.
  • Medical or Dental Assistant Certification is preferred.
  • Proficient in operating a computer and word processing software.
  • Bilingual in Spanish and English is required.
  • Ability to travel between clinics may be necessary.

DENTAL PATIENT SERVICES COORDINATOR PAYRATE: $18-$20 hourly

DENTAL PATIENT SERVICES COORDINATOR BENEFITS:

  • Comprehensive Medical, Dental, and Vision coverage fully paid by the Employer.
  • Life Insurance and Accidental Dismemberment coverage fully paid by the Employer.
  • Paid Holidays.
  • Paid Time Off.
  • 401K plan.
  • 401K Matching.
  • Flexible Spending Account.
  • Fringe benefits.
  • Supplemental Insurance options.

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