Sales and Customer Support Specialist

2 weeks ago


Addison, Texas, United States Dean Technology, Inc Full time

About Dean Technology, Inc:
Dean Technology, Inc. is a reputable firm specializing in the design and manufacturing of high voltage product solutions for various sectors including industrial, medical, and commercial.

Position Overview:
We are seeking a dedicated Sales and Customer Support Specialist to enhance our customer service operations. This role is pivotal in delivering exceptional service and support to our clientele through various communication channels.

Key Responsibilities:
As a Sales and Customer Support Specialist, you will:

  • Manage incoming customer inquiries via phone and email efficiently.
  • Drive sales growth by implementing cross-selling and up-selling strategies.
  • Provide customers with tracking information for their orders upon request.
  • Accurately document customer interactions and order details in our Customer Relationship Management (CRM) system.
  • Support the reception team by answering calls when necessary.
  • Engage in weekly sales meetings and other required discussions as directed by management.
  • Conduct thorough research on orders and ensure accurate updates in our ERP system.
  • Assist customers in navigating our website effectively.
  • Deliver friendly and enthusiastic service to enhance customer satisfaction.
  • Ensure precise and timely entry of sales orders, including processing Return Materials Authorizations (RMAs).
  • Meet or exceed established sales targets on a weekly, monthly, and quarterly basis.
  • Utilize your experience in selling standard and custom electrical products or components.
  • Exhibit excellent telephone etiquette and maintain a professional demeanor.
  • Demonstrate proficiency in computer applications, including MS Word, Excel, Outlook, and ERP systems (e.g., Epicor, SAP, Oracle).
  • Effectively manage multiple tasks with changing priorities.
  • Employ decision-making and problem-solving skills to address customer needs.
  • Possess 3-5 years of experience in a sales or customer service role with a proven track record of success.
  • Have relevant training and knowledge in inside sales.
  • Experience with Enterprise Resource Planning systems is essential.

Employment Details:
This is a full-time position offering a comprehensive benefits package, including health insurance, vision, life insurance, short-term and long-term disability, dental coverage, and a 401(k) plan for the right candidate.

Please note that this summary does not constitute an employment contract or guarantee of ongoing employment.



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