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Customer Service Specialist
2 months ago
About PHP Agency
PHP Agency is a prominent national life insurance field marketing organization (FMO) established to provide exceptional insurance solutions to a diverse clientele. Our mission is to empower individuals in the middle-class market by offering them the opportunity to build rewarding careers as life insurance agents. With a robust network of nearly 20,000 licensed agents, PHP is dedicated to serving our clients with integrity and professionalism.
Position Overview
We are currently seeking a dedicated Customer Service Specialist to join our dynamic team. The successful candidate will play a crucial role in managing customer interactions, addressing inquiries, and delivering comprehensive support to enhance customer satisfaction.
Key Responsibilities
- Handle incoming customer calls, providing clear and accurate responses to their inquiries.
- Effectively manage and de-escalate challenging situations with dissatisfied customers, ensuring a positive resolution.
- Proactively reach out to clients to inform them about new offerings and updates.
- Assist callers with troubleshooting and navigating our services and resources.
- Review and update customer accounts, providing essential information regarding billing, shipping, and other inquiries.
- Collaborate with fellow team members to continuously improve service delivery.
- Support the onboarding and training of new staff regarding customer management protocols.
Essential Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong active listening abilities.
- Ability to build rapport and maintain positive relationships with clients.
- Empathetic and patient demeanor.
- Effective time management and organizational capabilities.
- Adaptability to changing environments and priorities.
- Comfortable working in a fast-paced setting.
- Basic to advanced troubleshooting skills, as required.
- Proficient in computer usage and familiar with multi-line phone systems.
- Comprehensive knowledge of company products and services.
- Expertise in customer service, whether in accounts, sales, or technical support.
- Multilingual abilities are a plus, especially in languages common among our clients.
About Integrity
Integrity is a leading independent distributor of life, health, and wealth insurance products, committed to innovative solutions that serve both agents and clients. Our focus is on helping individuals safeguard their life, health, and financial well-being.
At Integrity, we foster a supportive and collaborative work environment that prioritizes employee growth and satisfaction. We offer competitive compensation and benefits designed to enhance your work experience and provide peace of mind for you and your family.
Integrity is an Equal Opportunity Employer, welcoming applications from all qualified individuals without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
