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Customer Support Specialist

2 months ago

Addison, Texas, United States Elle Seller Full time
Job Overview

The Customer Support Specialist plays a vital role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring a high level of client satisfaction. This position demands exceptional communication skills, a dedication to customer service, and the capability to thrive in a dynamic work environment.

Key Responsibilities

  • Professionally manage inbound and outbound customer communications.
  • Provide precise information regarding products and services to clients.
  • Effectively resolve customer concerns and complaints promptly.
  • Maintain and update customer records accurately in the database.
  • Refer complex issues to the relevant department or supervisor as needed.
  • Aim to meet performance benchmarks, including call handling metrics and customer satisfaction rates.
  • Stay informed about company offerings, services, and policies to deliver accurate information.
  • Collaborate with colleagues to meet departmental objectives.

Qualifications

  • High school diploma or equivalent; additional training or certification in customer service is advantageous.
  • Prior experience in a call center or customer service environment is preferred.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills and a proactive approach to customer interactions.
  • Ability to work effectively in a fast-paced setting and manage high call volumes.
  • Familiarity with call center software and other relevant computer applications.
  • Customer-focused mindset with a friendly and professional attitude.

Compensation and Benefits:

  • Competitive salary structure.
  • Comprehensive health, dental, and vision coverage.
  • Paid time off and recognized holidays.
  • Opportunities for career growth and professional training.
  • Retirement savings plan with company contribution.


Salary Range

$850 - $1100 /week

Employment Type

Full-time

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