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Customer Support Specialist

2 months ago

Addison, Texas, United States Elle Seller Full time
Job Overview

The Customer Support Specialist plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring a high level of client satisfaction. This position demands exceptional communication skills, a strong customer-oriented mindset, and the capability to thrive in a dynamic work environment.

Key Responsibilities

  • Professionally manage incoming and outgoing customer communications.
  • Provide precise information regarding products and services to clients.
  • Resolve customer inquiries and complaints promptly.
  • Maintain and update customer records accurately in the database.
  • Refer complex issues to the relevant department or supervisor.
  • Aim to meet performance benchmarks, including call handling metrics and customer satisfaction ratings.
  • Stay informed about company offerings, services, and policies to ensure accurate customer assistance.
  • Collaborate effectively with team members to reach departmental objectives.

Qualifications

  • High school diploma or equivalent; additional training or certification in customer service is advantageous.
  • Prior experience in a call center or customer service environment is preferred.
  • Exceptional verbal and written communication capabilities.
  • Strong problem-solving skills and a proactive approach to customer service.
  • Ability to operate in a fast-paced setting and manage high call volumes.
  • Familiarity with call center software and other relevant computer applications.
  • Customer-focused attitude with a courteous and professional demeanor.

Benefits:

  • Competitive compensation package.
  • Health, dental, and vision coverage.
  • Paid time off and holidays.
  • Opportunities for career growth and professional development.
  • Retirement savings plan with company contribution.


Salary Range

$850 - $1100 /week

Employment Type

Full-time

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