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Customer Account Manager

1 month ago

Minneapolis, Minnesota, United States TT Electronics plc Full time

Job Summary:

The Customer Account Manager is the primary point of contact for existing customers, involved from proposal to product development and full-rate production. This role oversees contract execution and manages customer relationships, collaborating with internal teams to deliver quality products on time and on budget.

Key Responsibilities:

  • Act as the customer advocate, communicating their voice internally and driving alignment on customer pain points.
  • Manage booking and revenue forecasts, interfaces with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
  • Oversee completion of customer requested forms, surveys, and other documents, manage customer inquiries, and provide detailed production updates.
  • Collaborate with Business Development, Engineering, Program Management, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs.
  • Maintain data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.

Requirements:

  • Bachelor's Degree in a related field (business, finance, etc.) preferred.
  • Two to five years of previous Inside Sales and/or Customer Service experience in a manufacturing environment preferred but not mandatory.
  • Proven verbal and written communication skills to effectively communicate with a wide audience of internal and external customers.
  • Experience with Epicor and/or Salesforce strongly preferred.
  • Experience in the Medical device industry a plus.
  • Computer proficiency - Intermediate level in Microsoft Office.
  • Commitment to work with a hands-on approach in a team atmosphere is required.

Additional Information:

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.