Senior Account Manager
7 days ago
Job Description
Canteen One, the national account management arm for Canteen, is seeking an experienced Senior Account Manager to join our team. As a key member of our Client Services team, you will be responsible for managing top accounts, analyzing financial performance, and developing account retention strategies to ensure high customer satisfaction and contract renewals.
Key Responsibilities
- Assist in the setup of new accounts and rollouts
- Prepare reports and summaries
- Recommend and present information to clients, and implement recommendations
- Conduct quarterly meetings and business reviews
- Facilitate data needed for business reviews/meetings
- Build, maintain, and sustain relationships with clients by delivering a high level of interaction and analysis
- Develop account retention strategies
- Perform ongoing analysis by analyzing financial performance
- Facilitate business proformas and overall financial summary of total business
- Accurate financial expectations for renewals/bids
- Evaluate possible new business relationships
- Facilitate meetings and/or manage internal resources to resolve issues
Requirements
- Bachelor's degree in business, marketing, or a related field is required; or an equivalent of five years of service business experience with three years in account management
- Minimum of three years of business experience
- Experience in market analysis, operations, and account management is strongly preferred
- Proven financial analysis skill set required
- Excellent interpersonal communication, negotiation skills, and conflict resolution skills
- Strong customer service orientation
- Proven ability to grow and maintain long-term positive internal and external work relationships
- Ability to use analytical and intuitive judgment, and sound decision making in developing and applying new methods/policies that affect the business
- Supervisor experience preferred
- Intermediate Microsoft Excel and Word experience; Microsoft PowerPoint experience preferred
- Experience with an ERP system strongly preferred (i.e. Oracle, PeopleSoft, SAP, JD Edwards)
- Reporting tool experience is preferred, with Business Objects experience strongly preferred
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Equal Opportunity Employer
Canteen One is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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