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Customer Service Representative
2 months ago
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Regina. As an Inbound Call Center Agent, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.
**Key Responsibilities:**
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Provide accurate and timely information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed customer satisfaction targets
- Work effectively in a fast-paced environment with multiple priorities and deadlines
**Requirements:**
- Grade 12 education
- 7-11 months of experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to work in a team environment
- Flexibility to work in a fast-paced environment
**What We Offer:**
- Competitive hourly rate
- Medical benefits
- Dental benefits
- Group insurance benefits
- Life insurance benefits
- RRSP benefits
- Vision care benefits
**About Us:**
Regina is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.