Customer Service Liaison

5 days ago


Van Nuys, California, United States Galit Fuller - State Farm Agent Full time
Job Overview

Galit Fuller - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our clients, providing exceptional service, and promoting our insurance and financial services.

Key Responsibilities
  • Client Acquisition and Retention: Establish and maintain strong relationships with existing clients, identifying their needs and providing tailored solutions to meet their insurance and financial goals.
  • Needs-Based Sales Approach: Utilize a customer-centric approach to educate clients about our insurance options, identifying opportunities to upsell and cross-sell our products and services.
  • Lead Generation and Appointment Scheduling: Develop and implement strategies to generate new leads, schedule appointments, and convert prospects into clients.
Requirements
  • Excellent Communication Skills: Possess strong written, verbal, and listening skills to effectively communicate with clients and colleagues.
  • People-Oriented: Demonstrate a genuine interest in helping others and a passion for building strong relationships.
  • Detail-Oriented: Maintain accurate records and ensure timely follow-up with clients to ensure exceptional service.
  • Proactive Problem-Solving: Think critically and develop creative solutions to complex problems.
  • Team Player: Collaborate with colleagues to achieve agency goals and objectives.


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