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Customer Service Representative

2 months ago


Van Nuys, California, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and contributing to the success of our storage facilities.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Storage Unit Management: Conduct daily storage unit inspections, confirm inventory, and ensure spaces are ready for rent.
  • Administrative Tasks: Audit cash drawers, make bank deposits, and maintain accurate records.
  • Communication: Keep customers informed about payments, make reminder calls, and collect payments as needed.
Requirements
  • Experience: Previous experience in customer service, sales, or a related field is required.
  • Transportation: A valid driver's license and reliable transportation are necessary for traveling between work locations and conducting business.
Physical Demands
  • Ability to Lift: Transport and lift items weighing up to 35 pounds.
  • Physical Activity: Spend up to 50% of time walking, climbing stairs, and opening large doors.
  • Cleanliness: Perform cleaning and maintenance tasks, including sweeping, mopping, and maintaining exterior grounds.
Benefits
  • Competitive Pay: Earn $17.75 per hour.
  • Benefits Package: Eligible for full-time benefits, including medical, dental, vision, 401k, paid time off, and more.
  • Opportunities for Advancement: Performance-based bonuses and opportunities for career growth.