Facility Operations Supervisor

2 weeks ago

Charlotte, North Carolina, United States Interstate Building MTC, Inc. Full time

Job Type

Full-time

Description

Interstate Building MTC, Inc. is a family-owned business with a legacy of excellence since 1988. Our commitment to fostering the growth and development of our team members is at the heart of our operations. We take pride in our culture of recognition, where outstanding employee performance is rewarded, and opportunities for advancement are abundant. As a rapidly expanding national provider of janitorial and maintenance services, we are in search of motivated individuals who share our philosophy of creating a positive work environment. Our clientele spans various sectors, including educational institutions, corporate offices, industrial sites, healthcare facilities, and specialized venues. We are dedicated to promoting healthy and safe spaces that enable organizations across North America to flourish.

We are currently seeking a dedicated and dependable Facility Operations Supervisor to oversee one of our client locations. The ideal candidate should be self-driven, capable of working autonomously, and also thrive in a collaborative team setting. If you are eager to elevate your career within a dynamic and growing organization, we encourage you to consider this opportunity.

Key Responsibilities:

• Oversee daily operations of assigned facilities, ensuring thorough cleaning of all areas including offices, common spaces, restrooms, and public areas.

• Guarantee that all locations are adequately staffed by managing the recruitment and onboarding processes.

• Organize and lead team members to achieve the highest levels of customer satisfaction.

• Coordinate and execute special projects for assigned buildings and across the designated region.

• Collaborate closely with the corporate office to enhance operational efficiency and employee satisfaction.

• Supervise janitorial and facility staff, holding the team accountable for performance and attendance.

• Provide weekly updates and reports to the Director.

• Manage inventory and procurement of cleaning supplies for all facilities and projects within the portfolio.

• Ensure timely and accurate payroll processing for all staff, adhering to company policies and procedures.

• Monitor and approve timesheets for direct reports.

• Schedule and conduct training for new janitorial staff members.

• Handle disciplinary actions and performance evaluations in accordance with company policies, collaborating with HR as needed.

• Uphold all company policies and serve as an advocate for the Employee Handbook and Code of Conduct.

• Ensure all assigned buildings operate within budget constraints by reviewing financials weekly.

• Maintain the highest standards of cleanliness, safety, and professional conduct.

• Conduct inspections and generate reports for clients.

• Engage in daily communication with clients via phone and email; meet with clients regularly as required.

• Plan and coordinate new project startups, including recruitment and training of new personnel.

• Attend site walkthroughs as requested within the assigned territory.

• Participate in monthly management training sessions to enhance leadership capabilities.

• Knowledge of OSHA regulations and safety standards in the housekeeping sector is essential.

• Ensure proper maintenance of all equipment, including repairs and replacements as necessary.

• Perform other duties as assigned.

Note: This job specification is not exhaustive and may be subject to modifications and amendments, including additional responsibilities related to the position.

Requirements:

• 3-5 years of experience in the janitorial industry.

• Previous floor experience is preferred.

• Willingness to travel within the portfolio; this is not a remote position.

• Proven experience in managing a janitorial team through motivation, coaching, and development.

• Familiarity with Microsoft Word and Outlook.

• Ability to anticipate customer needs, adapt quickly to changing goals, and multitask effectively.

• Proficient in learning and utilizing Paylocity and other required technologies.

• Experience supervising housekeeping departments with 15 or more employees.

• Capability to manage budgets effectively.

• Ability to promote additional services to clients.

• Strong independent judgment and decision-making skills.

• Excellent interpersonal skills to interact with all levels of management, clients, and staff.

• Self-motivated with a strong sense of responsibility.

• Bilingual (English/Spanish) is a plus.

• Proficient in general office software applications (e.g., word processing, spreadsheets, databases).

• Exceptional written and verbal communication skills.

• Demonstrated reliability, diligence, and attention to detail.

• Flexibility to work nights, weekends, and holidays as needed.

• Valid Driver's License required.

Physical Requirements:

  • Must be able to lift up to 50 lbs independently and have the ability to bend.
  • Extensive standing and walking required.

Interstate Building MTC, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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