Operations Supervisor

2 weeks ago


Charlotte, North Carolina, United States Sams Xpress Car Wash Full time

Position Overview

We are in search of a dedicated individual to fill the role of Operations Supervisor at Sams Xpress Car Wash. This position will support the Site Manager in overseeing the daily operations and guiding our car wash teams to ensure efficiency and profitability. The Operations Supervisor will be a key leader, committed to delivering exceptional customer service and maintaining high standards of car wash quality.

Key Responsibilities

  • Foster a supportive work atmosphere that encourages open communication, constructive feedback, and innovative ideas.
  • Inspire the car wash team to perform at their highest potential through ongoing coaching and professional development.
  • Effectively communicate with all levels of staff, both verbally and in writing.
  • Maintain precise records and documentation as required.
  • Ensure compliance with all established policies, procedures, and operational processes.
  • Uphold a professional demeanor and appearance at all times.
  • Manage the team during opening, closing, and routine maintenance of the facility during assigned shifts, including cash control procedures.
  • Drive sales initiatives, manage expenses, and enhance profitability.
  • Be accountable for the overall performance of the team during assigned shifts.
  • Establish and promote exceptional customer service standards to guarantee customer satisfaction.
  • Equip team members with the necessary tools to provide outstanding customer experiences.
  • Act as the primary point of escalation for customer service issues, working to resolve complaints during assigned shifts and documenting all interactions.
  • Maintain a clean, organized, and welcoming site appearance.
  • Perform additional duties as assigned by the Site Manager.

Qualifications

  • High school diploma or equivalent.
  • Proven leadership skills with a positive and engaging attitude.
  • Ability to remain calm and think clearly in a fast-paced, dynamic environment.
  • Strong attention to detail, initiative, and the ability to multitask effectively.
  • Consistently positive demeanor and a strong team player.
  • Professionalism, integrity, and ethical standards in all situations.
  • Familiarity with Microsoft Office Suite.
  • Reliable transportation is required.
  • Effective communication skills with both staff and customers.
  • Willingness to undergo and successfully complete all pre-employment testing.

Physical Requirements

This role requires the ability to stand for extended periods in various weather conditions, including extreme temperatures. Regular lifting and moving of items up to 20 pounds is necessary, with occasional assistance required for heavier items.

Work Environment

The position involves working at a car wash site, with exposure to outdoor weather conditions. Flexibility in scheduling is essential, including evenings and weekends.

Benefits

  • Competitive salary.
  • Opportunities for professional advancement.
  • 401(K) plan with employer matching.
  • Employee referral bonuses.
  • Specialized training and development programs.
  • Comprehensive medical, dental, and vision insurance for full-time employees.
  • Company-sponsored group term life insurance for all full-time employees.

This position offers a rewarding career path with Sams Xpress, where we prioritize both our customers and our employees, providing excellent training and development opportunities.


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