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Facilities Operations Supervisor

2 months ago

Charlotte, North Carolina, United States Mosaic Pediatric Therapy Full time

Facilities Operations Supervisor

About Mosaic Pediatric Therapy

Mosaic Pediatric Therapy is a premier provider dedicated to delivering transformative therapy services for children with autism. Our commitment is to broaden our outreach to positively impact the lives of more children and families in need. Mosaic has been recognized as one of the top workplaces in healthcare, reflecting our dedication to employee satisfaction and excellence in service delivery.

Position Overview

The Facilities Operations Supervisor will report directly to the Director of Development, Facilities & Real Estate. This pivotal role is essential in ensuring the operational excellence of Mosaic's network of high-quality therapy clinics. The Supervisor will liaise with clinical leaders and external vendors, serving as the on-site representative to uphold Mosaic's esteemed reputation in pediatric therapy.

Key Responsibilities

  • Serve as a subject matter expert in the ongoing management of Mosaic's facilities portfolio.
  • Collaborate with the head of real estate to develop and implement an effective facility management strategy, incorporating necessary systems, processes, and technologies.
  • Build and sustain strong partnerships with landlords, property managers, and third-party service providers.
  • Establish and oversee relationships with key facility service contracts, including janitorial, landscaping, pest control, HVAC, and utilities.
  • Manage requests from business leaders through the facilities ticketing system, coordinating efforts to resolve issues and complete necessary repairs.
  • Conduct monthly reviews of facilities budgets and expenditures, approving budgets for additional service requests beyond standard contracts.
  • Ensure compliance with fire and life safety regulations and local codes through a thorough clinic audit system.
  • Maintain a safe and efficient environment across all clinics.
  • Regularly visit clinics to assess conditions and ensure compliance with established standards.
  • Oversee the Facilities Coordinator and provide consistent reporting to leadership regarding operational efficiencies and areas needing attention.

Qualifications

  • Exceptional organizational, problem-solving, and analytical skills.
  • Strong interpersonal abilities, with effective oral and written communication skills.
  • Proficient in time management and organizational strategies.
  • Associate's Degree or equivalent experience.
  • A minimum of 5 years in commercial real estate and/or facilities management, preferably in a healthcare setting.
  • Familiarity with OSHA regulations.
  • Experience managing a multi-site, leased facilities portfolio.
  • Capability to lead complex projects in a dynamic environment.
  • Willingness to travel as needed to serve as an on-site representative.
  • Ability to foster and maintain effective working relationships with both internal and external stakeholders.
  • Advanced proficiency in Microsoft Office applications.