Desktop Support Specialist

8 hours ago

Bethesda, Maryland, United States LCG, Inc. Full time
Job Title: Desktop Engineer

LCG, Inc. is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing technical support and solutions for hardware, software, and operating systems in an inter-networked environment.

Key Responsibilities:
  • Respond to internal and external client requests, providing technical support and training to end users.
  • Identify, research, and resolve technical issues, and escalate complex inquiries.
  • Install and configure peripheral equipment, operating systems, and applications.
  • Provide end-user troubleshooting and support for desktop, laptop, applications, and operational needs.
  • Configure, support, and troubleshoot Apple macOS, Apple iOS, and Microsoft Windows operating systems.
  • Support Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, OneNote, Skype, OneDrive, Teams, Zoom, and Co-Pilot.
  • Use ServiceNow for incident logging and ticket tracking, integrating AI-based automation to enhance ticket handling and response times.
  • Design, analyze, and maintain Federally mandated security and configuration settings for Windows Desktop, Windows Server, and macOS.
  • Provide end-user troubleshooting and support for network and desktop printers.
  • Configure workstations and laptops with a standard desktop image, install applications, and optimize for performance.
  • Support desktop management, software deployment, systems administration, data integrity, and recovery.
  • Use Co-Pilot to automate routine tasks, such as software patching, configuration management, and system optimization.
Requirements:
  • Required Certifications: JAMF Pro Certified Administrator (300); ITIL 4 (or ability to obtain ITIL4 certification within 6 months of joining).
  • Minimum of five (5) years' experience in troubleshooting end-user hardware, operating systems, network connectivity, Active Directory administration, and endpoint management.
  • Minimum of three (3) years' experience managing JAMF, including system imaging, 3rd party patching, and security.
  • Proficient in configuring and troubleshooting Apple macOS, Apple iOS, and Microsoft Windows operating systems.
  • Proficient in supporting Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, Teams, Zoom, and Microsoft Co-Pilot.
  • Experience using remote support tools such as Bomgar, Microsoft's Remote Desktop Services, or SolarWinds Dameware.
  • Strong technical writing skills for documenting end-user and technical procedures.
  • Experience in designing and maintaining Federally mandated security settings for Windows, MacOS, and Windows Server.
Desired Qualifications:
  • CompTIA Security+; Apple Certified Support Professional (ACSP); Apple Certified MacOS Technician (ACMT); Apple Certified iOS Technician (ACiT); Jamf Pro Certified Tech; HDI-CSR; HDI-SCA; HDI-DAST; HDI-TSPS; or other industry-recognized certifications.
  • Federal customer experiences supporting HHS, preferably NIH, is desired.
Compensation and Benefits:

The projected compensation range for this position is $107,900 to $126,800 with a Target salary of $114,600 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

LCG is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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