Current jobs related to Technical Support Analyst - Bethesda, Maryland - NavitsPartners

  • Management Analyst

    3 weeks ago

    Bethesda, Maryland, United States LMR Technical Group Full time

    Job SummaryWe are seeking a highly skilled Management Analyst to join our team at LMR Technical Group. As a Management Analyst, you will play a critical role in providing analytical support to our organization, helping us make informed decisions and drive business growth.Key ResponsibilitiesConduct in-depth analysis of business operations and identify areas...

  • IT Support Specialist

    3 weeks ago

    Bethesda, Maryland, United States ISN Corporation Full time

    Job Title: IT Support AnalystWe are seeking a highly skilled and detail-oriented IT Support Analyst to join our team at ISN Corporation. As an IT Support Analyst, you will be responsible for providing technical support and assistance to our employees and stakeholders.Key Responsibilities:Provide technical support and assistance to employees and stakeholders...

  • IT Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States ISN Corporation Full time

    Job Title: IT Support AnalystISN Corporation is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support and assistance to our employees and stakeholders.Key Responsibilities:Provide technical support and assistance to employees and stakeholders via phone, email, and...

  • Senior Business Systems Analyst/Technical Writer

    6 days ago

    Bethesda, Maryland, United States Innovative Computer Solutions Group, Inc Full time

    Job DescriptionAs a Senior Business Systems Analyst/Technical Writer at Innovative Computer Solutions Group, Inc, you will be responsible for developing, analyzing, and implementing IT SOPs and policies to support the mission of the agency and IT department.You will have the opportunity to contribute to shaping the policies that drive innovative health...

  • Technical Systems Manager

    1 day ago

    Bethesda, Maryland, United States Acclaim Technical Services Full time

    Acclaim Technical Services is a leading language, operations and technology services company supporting various U.S. Federal agencies. We prioritize employee well-being through our Employee Stock Ownership Plan (ESOP) and maintain a strong company culture.We are currently seeking a skilled Systems Administrator with TS/SCI clearance and polygraph to join our...

  • IT Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States ISN Corporation Full time

    Job Title: IT Support AnalystISN Corporation is seeking a highly skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and stakeholders.Key Responsibilities:Provide technical support and assistance to employees and stakeholders via phone,...

  • Technical Support Supervisor

    2 months ago

    Bethesda, Maryland, United States BTI Full time

    Position OverviewWe are seeking a dedicated individual to join our team at Business Technology Integrators (BTI) as a Technical Support Supervisor.Key Responsibilities:Manage and guide the Technical Support team in delivering exceptional assistance to clients through multiple communication channels.Establish and uphold performance metrics, allocate work...

  • Bioimaging Analyst

    1 month ago

    Bethesda, Maryland, United States Kelly Services Full time

    Job Title: Bioimaging AnalystWe are seeking a highly skilled Bioimaging Analyst to join our team at the National Institutes of Health in Bethesda, MD. As a Bioimaging Analyst, you will be responsible for providing training and technical support for programs, algorithms, and pipelines generated during the course of this work.Key Responsibilities:Provide...

  • Senior Technical Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewShipshape IT is seeking a highly skilled Senior Technical Support Specialist to join its Support Services team. The ideal candidate will possess strong technical expertise and excellent communication skills to provide top-notch customer support to clients.The Senior Technical Support Specialist will be responsible for resolving client-facing...

  • IT Support Specialist

    1 month ago

    Bethesda, Maryland, United States ISN Corporation Full time

    Job SummaryISN Corporation is seeking a highly skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and stakeholders.Key ResponsibilitiesProvide technical support and assistance to employees and stakeholders via phone, email, and...

  • Counterintelligence Analyst

    6 days ago

    Bethesda, Maryland, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Counterintelligence Analyst to support a client's requirements in a challenging, dynamic setting located in the Washington Metropolitan Area.The Analyst will deliver training to all levels of ODNI personnel, conduct investigations, and interact with the internal customer, IC Agencies, and DOJ.The Analyst will serve...

  • Data Analyst

    2 weeks ago

    Bethesda, Maryland, United States RSEKURE Full time

    Job Title: Data AnalystRSekure is seeking a highly skilled Data Analyst to join our team in Bethesda, MD. As a Data Analyst, you will play a critical role in supporting the Office of the Director of National Intelligence (DNI) by analyzing data from various sources to provide valuable insights.Key Responsibilities:Perform data analysis of Craft data sources...

  • Senior Technical Support Specialist

    4 weeks ago

    Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewShipshape IT is seeking a highly skilled Senior Technical Support Specialist to join its Support Services team. As a key member of the team, you will be responsible for providing exceptional technical support to clients, ensuring timely resolution of issues, and collaborating with internal teams to deliver top-notch service.The ideal candidate...

  • Policy Analyst

    1 month ago

    Bethesda, Maryland, United States Edgesource Full time

    Job Title: Policy & Strategy AnalystEdgesource Corporation is seeking a highly skilled Policy & Strategy Analyst to join our team in Bethesda, MD. As a Policy & Strategy Analyst, you will play a critical role in supporting our government sponsor by applying systems engineering, technical analysis, and operations research principles to develop major issues...

  • Intelligence Analyst

    4 weeks ago

    Bethesda, Maryland, United States Leidos Holding Full time

    Job Title: Senior Intelligence AnalystLeidos is seeking a highly skilled Senior Intelligence Analyst to support an Intelligence Community (IC) customer in Bethesda, MD. The successful candidate will be responsible for producing high-quality, ICD-203 compliant finished intelligence products.Key Responsibilities:Conduct in-depth analysis of foreign malign...

  • Sales and Technical Support Manager

    2 weeks ago

    Bethesda, Maryland, United States Mistral Inc Full time

    Job OverviewMistral Inc is seeking a highly skilled Sales and Technical Support Manager to join our team. As a key member of our Sales Team, you will be responsible for driving business growth and providing exceptional customer service.Key Responsibilities:Develop and implement sales strategies to drive business growth and revenue.Provide technical support...

  • Lead Technical Support Engineer

    2 months ago

    Bethesda, Maryland, United States Shipshape IT Full time

    Position: Lead Technical Support EngineerCompany: Shipshape ITShipshape IT is on the lookout for a Lead Technical Support Engineer to enhance its expanding technical team. The successful candidate will possess a robust IT background coupled with outstanding communication abilities to effectively engage with both internal personnel and clients.Position...

  • ASW Analyst/Engineer

    2 weeks ago

    Bethesda, Maryland, United States Leidos Full time

    Job Title: ASW Analyst/EngineerLeidos is seeking a highly motivated and experienced ASW Analyst/Engineer to join our team in the High Fidelity Simulation Business Area. As a key member of our team, you will be responsible for designing, developing, testing, and installing large-scale US Navy submarine training systems.Key Responsibilities:Design and develop...

  • Senior Technical Support Specialist

    4 weeks ago

    Bethesda, Maryland, United States Shipshape IT Full time

    Job OverviewShipshape IT is seeking a highly skilled Senior Technical Support Specialist to join its technical team. As a key member of the Support Services group, this individual will be responsible for ensuring all client-facing customer support requests are resolved in a complete, correct, and timely manner.The ideal candidate will possess strong...

  • Russian Language Analyst

    4 weeks ago

    Bethesda, Maryland, United States Leidos Full time

    Job Title: Russian Language AnalystAbout the Role:We are seeking a highly skilled Russian Language Analyst to join our team at Leidos. As a Language Analyst, you will be responsible for creating summaries, gists, and full translations to support our DoD customer.Key Responsibilities:Provide exploitation support to collections, operations, investigations, and...

Technical Support Analyst

2 months ago

Bethesda, Maryland, United States NavitsPartners Full time
Job Overview

Position Title: Technical Support Analyst
Company: NavitsPartners

Role Summary: We are in search of a proficient Technical Support Analyst to become a vital part of our team. The successful candidate will possess comprehensive technical expertise and a solid background in the installation, assistance, configuration, and troubleshooting of various Microsoft applications and client devices. This role requires effective communication with internal users of diverse technical backgrounds and collaboration with other support teams to address a broad spectrum of technical challenges.

Key Responsibilities:

  • Install, assist, configure, and troubleshoot Microsoft Windows 10, Microsoft Office 365 suite (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, as well as client desktops, laptops, tablets, and iOS devices.
  • Utilize Active Directory, execute PowerShell scripts, and manage workstations and laptops using SCCM.
  • Design and support customized Windows 10 configurations as required.
  • Provide on-site desktop assistance to a substantial user base.
  • Adhere to established operating procedures and contribute to process automation.
  • Oversee support operations using a ticketing system such as ServiceNow or Remedy.
  • Offer occasional support during non-standard hours as necessary.
  • Assist the Endpoint Computing & Administrative Services team.

Qualifications:

  • A minimum of five years of experience in providing helpdesk or desktop support within a Microsoft Windows environment.
  • Experience functioning as Tier 2 or Tier 3 IT Help Desk support.
  • Strong focus on customer service and self-driven.
  • Proven analytical and problem-solving capabilities.
  • Excellent interpersonal and communication skills for engaging with individuals at various organizational levels.

Preferred Skills and Experience:

  • Familiarity with government compliance standards, including OMB requirements, FISMA, FedRAMP, RMF, and CSF.
  • Experience with cloud technologies and services.
  • Knowledge of project management methodologies and information security compliance.
  • Understanding of laws and regulations governing information security.
  • Exceptional communication skills and adaptability to evolving priorities.
  • Detail-oriented with a commitment to delivering outstanding customer service.

Deliverables:

  • Evaluate the current continuous monitoring program and suggest enhancements.
  • Conduct regular analysis of FedRAMP continuous monitoring packages.
  • Guide clients on compliance activities while remaining updated on relevant legislation.
  • Perform security risk assessments for third-party applications.
  • Ensure that organizational recommendations align with strategic objectives.
  • Identify long-term financial implications related to cloud migration.
  • Review processes and procedures, providing recommendations for improvement.
  • Offer additional support services, including advisory consulting and documentation review.