Customer Engagement Specialist
3 weeks ago
Lantern is a pioneering healthcare platform that connects individuals with top specialists for surgery, cancer care, infusions, and more. Our mission is to deliver exceptional care with significant cost savings to employers and their workforces. We achieve this by curating a Network of Excellence, comprising the nation's best specialists, and pairing members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey.
About You- You are a strategic thinker who uses logic to drive decision-making and understands the importance of progress in achieving change. You excel in fast-paced environments, balancing execution with a focus on delivering high-quality content.
- You are a champion of inclusion, believing that a diverse and inclusive environment is essential. You value the unique perspectives and experiences of individuals and strive to create a welcoming atmosphere.
- You possess grit, drive, and ambition, tackling complex problems with innovative ideas and a supportive team.
- You prioritize humanity in all decisions, recognizing that customers are not just individuals using a product, but the driving force behind your motivation to make a positive impact.
- You are guided by integrity, focusing on truth over providing answers that may be perceived as desirable.
- You thrive in team environments, recognizing the value of collaboration in driving innovation and creating meaningful change.
- You will be accountable for engaging and educating new and existing members on our Surgery Care offering, ensuring they understand the benefits and value proposition.
- You will advocate for members, coordinating appointments and travel, and assisting with venue selection to ensure seamless care experiences.
- You will collaborate with healthcare providers, insurance companies, and other stakeholders to ensure coordinated and comprehensive care for members.
- You will assist members in understanding their medical provider options and address concerns related to medical care and scheduling.
- You will maintain accurate documentation of member interactions, including concerns, actions taken, and outcomes.
- You will follow up, resolve, and document issues requiring further investigation, routing inquiries to the appropriate department.
- You will work with sensitive information, maintaining Personal Protected Information (PPI) requirements.
- A Bachelor's degree in healthcare administration, social services, public health, or a related field is strongly preferred.
- High school diploma required.
- 1-3 years of experience in customer service and/or sales enablement roles.
- Ability to empathize with members throughout their medical journey.
- Strong written and verbal communication skills.
- Strong critical thinking and problem-solving skills.
- Ability to effectively organize work activities to meet deadlines.
- Ability to work independently and as part of a cross-functional team.
- Knowledge of medical terminology, healthcare procedures, and insurance systems is a plus but not required.
- Bilingual (Spanish & English) preferred.
- Competitive Hourly Wage
- Highly Competitive Monthly Bonus Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short- & Long-Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Lantern is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business.
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