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Patient Engagement Specialist
2 months ago
Salary:
$12-$14 per hour
Renew Beauty Medspa is seeking a dedicated Patient Engagement Specialist to enhance our team. With over 15 years of experience in the industry, we are committed to expanding our services and ensuring a smooth and positive experience for our esteemed clients. This role involves patient care and concierge services, as well as communication with clients through various channels.
Key Responsibilities:
- Schedule client appointments and deliver outstanding customer service.
- Inform clients about treatments, procedures, and aftercare guidelines.
- Address inquiries through phone, email, messaging, and in-person interactions, ensuring a welcoming client experience.
- Maintain organized client records, manage administrative duties, and assist with billing processes.
- Support marketing efforts through social media and create a friendly environment in the reception area.
Required Qualifications:
- Prior experience in customer service or patient coordination within a Medspa setting.
- Excellent organizational and interpersonal abilities.
- Knowledge of medical spa services and relevant terminology.
- Proficient in scheduling software and standard office applications.
- Ability to manage confidential information with care.
- Bilingual proficiency in Spanish and English is advantageous.