Customer Retention Specialist

3 weeks ago


Dallas, Texas, United States #TeamGoHealthSalesIL Full time
Customer Retention Specialist

We are seeking a skilled Customer Retention Specialist to join our team at #TeamGoHealthSalesIL. As a key member of our sales team, you will play a critical role in engaging new and existing members through inbound and outbound calls to help them maximize their plans based on their needs.

Key Responsibilities:
  • Conduct daily outbound calls to potential customers to promote our services and plans.
  • Field inbound calls and route them to the appropriate channels to ensure timely and effective resolution.
  • Adhere to scripts and required talking points as directed to ensure consistency and quality in customer interactions.
  • Provide an excellent customer service experience for all callers, meeting or exceeding department KPIs.
  • Determine when to escalate consumer calls to a supervisor to ensure timely resolution and customer satisfaction.
  • Complete all training requirements to stay up-to-date on our services and plans.
  • Navigate between multiple screens and systems to efficiently manage customer interactions.
  • Comply with and understand Federal CMS and State legal standards to ensure regulatory compliance.
Requirements:
  • 1+ years of sales, customer service, or retail experience.
  • Excellent customer service skills, with a focus on building strong relationships with customers.
  • Basic computer proficiency, including the Microsoft Office Suite.
  • 1+ years of experience in a metric-driven and sales environment.
  • 1+ years of achieving sales and retention goals.
  • High School diploma or equivalent.
Benefits:
  • Performance-based incentives.
  • Paid time off.
  • 401k program with company match.
  • Medical, dental, vision, and life insurance benefits.
  • Work From Home Stipend.
  • Professional growth opportunities.
  • Generous employee referral bonuses.
  • Employee interest clubs.
  • Charitable events.
  • Monthly event calendars, newsletters, and wellness activities.
  • Birthday celebration recognition.


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