Automotive Brand Engagement Specialist

2 weeks ago


Dallas, Texas, United States World Class Automotive Organization Full time
Position Overview

Become a Key Player as an Automotive Brand Engagement Specialist at World Class Automotive Organization

World Class Automotive Organization is a pioneering luxury dealership committed to delivering exceptional customer experiences. Our workplace is characterized by outstanding leadership, collaboration, and professionalism. We ensure comprehensive training for all team members.

Detailed Job Responsibilities

We are in search of a motivated Automotive Brand Engagement Specialist to join our professional team. Your primary responsibilities will encompass managing incoming communications, identifying sales opportunities, scheduling appointments, and creating a welcoming atmosphere for our clientele. We value individuals who are passionate and driven to excel within our esteemed organization.

Key Responsibilities

  • Promptly address incoming phone inquiries
  • Conduct outbound service calls as needed
  • Welcome and assist all visitors upon their arrival
  • Quickly respond to online, phone, and chat inquiries
  • Maintain a friendly demeanor, ensuring complete customer satisfaction
  • Identify potential sales leads among both new and existing clients
  • Redirect non-sales inquiries to the appropriate department or personnel
  • Follow up with potential clients, no-shows, and showroom visitors
  • Accurately document customer interactions and information in our system
  • Generate appointments through proactive outreach and lead management
  • Provide clients with current product and inventory information
  • Participate in team and process improvement initiatives, fostering positive relationships with colleagues and management
  • Meet and exceed daily, weekly, and monthly performance targets

Candidate Qualifications

  • Previous experience in a customer service capacity is essential
  • Strong team player with a commitment to collaboration and improvement
  • Prompt and courteous in all interactions
  • Positive and diligent work ethic
  • Proficient in computer skills
  • Able to multitask efficiently
  • Highly organized and detail-oriented

What We Provide

Join us for a structured workweek, competitive compensation, robust management support, opportunities for career advancement, and a true work-life balance.

  • Comprehensive insurance options (Medical, Dental, Vision, Life, Disability)
  • 401K Retirement Plan
  • Generous vacation and sick leave policies
  • Opportunities for professional development and growth
  • Structured paid training programs
  • Employee discounts on vehicle purchases, parts, and services
  • Engagement in community service initiatives

We are committed to fostering diversity and inclusivity, opposing all forms of discrimination. We welcome individuals from diverse backgrounds and uphold their rights in accordance with the law. Join us and be part of a team that prioritizes equality and fairness.



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