Senior Fraud Services Consultant

2 weeks ago

Riverwoods, Illinois, United States Discover Financial Services Full time

Explore a promising career with Discover Financial Services.

At Discover, you will engage in impactful work from the outset. Our team-oriented environment is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to thrive and contribute to our mission as a premier digital banking and payments provider. Your individuality is valued, allowing you to excel in your role.

Join us in shaping the future and helping millions achieve a brighter financial outlook with Discover.

Position Overview:

Please note that Discover does not provide sponsorship for employment work visas for this role. Candidates must be authorized to work in the United States on a full-time basis.

As a Principal Fraud Services Consultant, you will play a crucial role in safeguarding the integrity and security of financial transactions. You will lead initiatives to analyze fraud incidents and develop strategies to mitigate fraudulent activities within the payment landscape. Collaboration with various teams and stakeholders, both internal and external, will be key to your success.

Key Responsibilities:

  • Drive the achievement of strategic business goals.
  • Oversee the implementation of fraud-related products and initiatives.
  • Design and manage consultation and training services regarding fraud incidents, programs, products, or trends for stakeholders.
  • Collect, organize, and maintain documentation related to your work.
  • Draft and supervise the creation of technical documents pertaining to training, incidents, and other requirements.
  • Manage processes and tasks related to alerts generated by fraud detection systems.
  • Utilize advanced fraud detection tools and technologies.
  • Assist in identifying emerging threats, fraud prevention strategies, and training methodologies.
  • Support process enhancement initiatives and address audit findings.
  • Oversee the configuration and updates of customer portfolios in fraud applications, ensuring user interfaces function effectively post-enhancements.
  • Coordinate with other departments to manage project workflows and act as a subject matter expert on efficient processes.
  • Stay informed about regulatory requirements and industry standards.
  • Represent Discover at relevant industry events.
  • Assist with leadership responsibilities as assigned.

Qualifications:

Essential:

  • Bachelor's degree in Business Administration, Management Information Systems, or a related field.
  • 6+ years of experience in Customer Service, Payment Services, Fraud, Banking, Finance, Project Management, or a related area.
  • Alternatively, 8+ years of relevant experience may substitute for a degree.

Preferred:

  • Master's Degree in Business Administration, Management Information Systems, or a related field.
  • Certification as a Financial Crimes Investigator (CFCI).
  • Familiarity with SnowFlake or SQL programming languages.
  • Proficient use of Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).

Why Choose Discover?

Discover is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Discover values compliance and risk management, ensuring that our customers are at the heart of everything we do. We offer a comprehensive range of benefits and programs based on eligibility, including:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
  • Recognition Programs
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Join Discover and contribute to a culture that prioritizes customer satisfaction and compliance.

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