Senior Fraud Services Consultant

2 weeks ago

Riverwoods, Illinois, United States Discover Financial Services Full time

Envision a Brighter Future with Discover.

At Discover, we prioritize meaningful contributions from the very first day. Our culture thrives on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely value your individuality, providing you with the opportunity to excel.

Join us in shaping a future where millions achieve a brighter financial outlook with Discover.

Position Overview:

Note: Discover does not provide sponsorship for employment work visas for this role. Candidates must be authorized to work in the United States on a full-time basis.

As a Principal Fraud Services Consultant, you will play a pivotal role in safeguarding the integrity and security of financial transactions. You will lead initiatives in assessing fraud incidents and implementing strategies to mitigate fraudulent activities within the payment landscape. Collaboration with various teams and stakeholders, both internally and externally, will be essential.

Key Responsibilities:

  • Lead initiatives to achieve strategic business goals.
  • Oversee the implementation of fraud prevention products and programs.
  • Design and manage consultation and training services related to fraud incidents, programs, products, or trends for stakeholders.
  • Collect, organize, and manage documentation related to your work.
  • Draft and supervise the creation of technical documents pertaining to training, incidents, and other necessary materials.
  • Manage processes and tasks associated with alerts from fraud detection systems.
  • Utilize advanced fraud detection tools and technologies.
  • Assist in identifying emerging threats, fraud prevention strategies, and training methodologies.
  • Support process enhancement initiatives and address audit findings.
  • Oversee the setup, configuration, and updates of customer portfolios in fraud applications, ensuring that system enhancements do not negatively impact customer experience.
  • Coordinate with other departments to manage project workflows effectively, acting as a subject matter expert on efficient processes.
  • Stay informed about regulatory requirements and industry standards.
  • Represent Discover at relevant industry events.
  • Support leadership functions as required.

Qualifications:

Essential:

  • Bachelor's degree in Business Administration, Management Information Systems, or a related field.
  • 6+ years of experience in Customer Service, Payment Services, Fraud Prevention, Banking, Finance, Project Management, or a related area.
  • Alternatively, 8+ years of relevant experience may substitute for a degree.

Preferred:

  • Master's Degree in Business Administration, Management Information Systems, or a related field.
  • Certification as a Financial Crimes Investigator (CFCI).
  • Experience with SnowFlake or SQL programming languages.
  • Proficient in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).

Why Choose Discover?

We offer a comprehensive range of benefits and programs based on eligibility, including:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
  • Recognition Programs
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

At Discover, we place our customers at the core of our mission. Each employee contributes to a culture that values compliance and risk management, ensuring we deliver on our promises.

Discover is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

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