Senior Fraud Services Consultant
2 weeks ago
Explore a promising career with Discover Financial Services.
At Discover, you will engage in impactful work from the very beginning. Our inclusive culture is founded on three key principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to thrive and contribute to our mission as a leading digital banking and payments organization. Your individuality is valued, providing you with the opportunity to excel.
Join us in shaping the future, while helping millions achieve a brighter financial outlook with Discover.
Position Overview:Please note that Discover does not provide sponsorship for employment work visas for this role. Candidates must be authorized to work in the United States on a full-time basis.
As a Principal Fraud Services Consultant, you will play a crucial role in safeguarding the integrity and security of financial transactions. You will lead initiatives in assessing fraud incidents and implementing strategies to mitigate fraudulent activities within the payment ecosystem. Collaboration with various teams and stakeholders, both internal and external, will be essential.
Key Responsibilities:
- Drive efforts to achieve strategic business goals.
- Oversee the implementation of fraud-related products and initiatives.
- Develop and manage consultation and training services regarding fraud incidents, programs, products, or trends for both internal and external stakeholders.
- Gather, organize, and maintain documentation related to your work.
- Create and supervise the development of technical documentation pertaining to training, incidents, and other requirements.
- Manage processes and tasks related to alerts generated by fraud detection systems.
- Utilize fraud detection tools and technologies effectively.
- Assist in identifying emerging threats, fraud prevention strategies, and training methodologies.
- Support initiatives for process enhancement and resolution of audit findings.
- Administer the setup, configuration, and updates of customer profiles in fraud applications, ensuring that user interfaces function correctly after system enhancements.
- Coordinate with other departments to manage project workflows, acting as a subject matter expert on efficient processes.
- Stay informed about regulatory requirements.
- Represent Discover at industry conferences and events.
- Support leadership responsibilities as assigned.
Qualifications:
Essential:
- Bachelor's degree in Business Administration, Management Information Systems, or a related field.
- 6+ years of experience in Customer Service, Payment Services, Fraud, Banking, Finance, Project Management, or a related area.
- Alternatively, 8+ years of relevant experience may substitute for a degree.
Preferred:
- Master's Degree in Business Administration, Management Information Systems, or a related field.
- Certification as a Financial Crimes Investigator (CFCI).
- Familiarity with SnowFlake or SQL programming languages.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, SharePoint, PowerPoint).
Why Choose Discover?
Discover is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.
We offer a comprehensive range of benefits and programs based on eligibility, including:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
- Recognition Programs
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
At Discover, we prioritize our customers in everything we do. Each employee contributes to a culture that emphasizes compliance and risk management.
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