Account Management Executive
4 days ago
Job Title: Account Management Executive
About LMG Staffing SolutionsWe are a dynamic staffing solutions company that excels in delivering top-notch talent to the digital marketing industry.
Salary: $65,000 - $85,000 per year
Job DescriptionThe Account Management Executive will play a key role in managing and strengthening relationships with our clients. This includes serving as the primary point of contact, providing proactive interaction, acting as a liaison between clients and internal teams, and focusing on client satisfaction and retention.
Main Responsibilities:
- Serve as the primary point of contact for clients
- Provide proactive interaction via phone, email, video conferencing, and in-person
- Act as a liaison between clients and internal teams
- Improve communication across departments and increase the visibility of strategy across teams for clients utilizing multiple services
- Resolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriate
- Focus on retention of clients through quality execution, relationships, and strong client service
- Contract management (including renewals, upsells, ad-hoc fee negotiations)
Required Skills and Qualifications:
- Bachelor's Degree
- Knowledge of and ability to communicate all digital services
- Ability to build strong client relationships
- Confident presenting to clients via phone and in-person
- Minimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods
- 5 + years of total professional experience
Benefits:
- Medical, Dental, Vision, Short-Term Disability, and Life insurance
- 401(k) plus match, to help plan for your future
- Paid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days.
- Flexible Fridays
- Option to work completely remote
- Access to senior management and mentoring opportunities
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