Hotel Night Operations Associate

2 weeks ago


Post Falls, Idaho, United States Avenue5 Residential Full time

Join Our Team

Avenue5 Residential is seeking a dedicated Night Auditor to join our team at a waterfront hotel. This position is perfect for those who appreciate nature and enjoy the vibrant atmosphere of a city.

About Us

Our hotel, located in a picturesque setting, offers a unique blend of tranquility and adventure. With breathtaking views and easy access to outdoor activities, our property is an ideal workplace for those who love the outdoors.

What We Offer:

  • Career Advancement: We provide opportunities for professional growth and development.
  • Stunning Environment: Work amidst the beauty of nature with access to hiking, fishing, and boating.
  • Dynamic Workplace: Be part of an exciting environment with upcoming renovations and expansions.
  • Engaging Interactions: Meet guests from around the globe and create memorable experiences.

Key Responsibilities:

  • Oversee guest check-in and check-out processes.
  • Manage reservations through online and phone systems.
  • Provide guests with information regarding payment methods and verify credit card details.
  • Welcome guests and assign rooms based on their preferences.
  • Address guest inquiries and resolve complaints professionally.
  • Coordinate with housekeeping to ensure rooms meet guest expectations.
  • Handle group reservations and offer personalized services for special events.
  • Promote additional hotel services and amenities.
  • Maintain accurate records of bookings and payments.
  • Prepare overnight reports for management review.

Qualifications:

  • High school diploma or equivalent.
  • Minimum of one year of experience in customer service.
  • Strong communication and organizational skills.
  • Ability to work collaboratively within a team.
  • Willingness to complete required training within the first month of employment.

Work Schedule:

This role requires flexibility, including the possibility of working evenings, weekends, and holidays as needed.

Physical Requirements:

Applicants should be able to lift up to 25 pounds and navigate various surfaces throughout the property.

Diversity Commitment:

Avenue5 Residential is committed to fostering a diverse workplace. We are an Equal Employment Opportunity/Affirmative Action employer, and we encourage applications from all qualified individuals.



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