Hotel Night Operations Associate
2 weeks ago
Join Our Team
Avenue5 Residential is seeking a dedicated Night Auditor to join our team at a waterfront hotel. This position is perfect for those who appreciate nature and enjoy the vibrant atmosphere of a city.
About Us
Our hotel, located in a picturesque setting, offers a unique blend of tranquility and adventure. With breathtaking views and easy access to outdoor activities, our property is an ideal workplace for those who love the outdoors.
What We Offer:
- Career Advancement: We provide opportunities for professional growth and development.
- Stunning Environment: Work amidst the beauty of nature with access to hiking, fishing, and boating.
- Dynamic Workplace: Be part of an exciting environment with upcoming renovations and expansions.
- Engaging Interactions: Meet guests from around the globe and create memorable experiences.
Key Responsibilities:
- Oversee guest check-in and check-out processes.
- Manage reservations through online and phone systems.
- Provide guests with information regarding payment methods and verify credit card details.
- Welcome guests and assign rooms based on their preferences.
- Address guest inquiries and resolve complaints professionally.
- Coordinate with housekeeping to ensure rooms meet guest expectations.
- Handle group reservations and offer personalized services for special events.
- Promote additional hotel services and amenities.
- Maintain accurate records of bookings and payments.
- Prepare overnight reports for management review.
Qualifications:
- High school diploma or equivalent.
- Minimum of one year of experience in customer service.
- Strong communication and organizational skills.
- Ability to work collaboratively within a team.
- Willingness to complete required training within the first month of employment.
Work Schedule:
This role requires flexibility, including the possibility of working evenings, weekends, and holidays as needed.
Physical Requirements:
Applicants should be able to lift up to 25 pounds and navigate various surfaces throughout the property.
Diversity Commitment:
Avenue5 Residential is committed to fostering a diverse workplace. We are an Equal Employment Opportunity/Affirmative Action employer, and we encourage applications from all qualified individuals.
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