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Hotel Night Auditor Position Available

2 months ago


Post Falls, Idaho, United States Avenue5 Residential Full time

Join Our Team as a Night Auditor

About Us

Are you passionate about nature and outdoor activities while seeking a fulfilling career?

Become a part of Avenue5 Residential at our beautiful hotel and marina.

What We Offer:

Career Advancement Opportunities. Our organization is committed to your professional growth, providing excellent benefits and development resources.

Stunning Natural Surroundings. Located along a scenic river, our property boasts magnificent views and easy access to various outdoor activities, including hiking, fishing, and boating.

Dynamic Work Environment. With upcoming renovations and expansions, you will be part of an exciting transformation that enhances the experience for both guests and staff.

Networking Opportunities. Engage with guests from diverse backgrounds, share stories, and build lasting connections.

Convenient Location. Easily accessible to major transportation hubs and local attractions.

Key Responsibilities:

The Night Auditor serves as the primary point of contact for guests during evening hours, ensuring a seamless experience.

Responsibilities include managing guest registrations, overseeing reservations, and providing detailed information regarding accommodations and services.

If you excel in customer service and have experience in the hospitality sector, we would love to meet you.

Your role will be crucial in ensuring our guests have a pleasant and memorable stay.

Essential Duties:

  • Conduct all check-in and check-out procedures.
  • Handle online and phone reservations efficiently.
  • Inform guests about payment options and verify credit card information.
  • Register guests by collecting necessary details.
  • Welcome guests upon arrival and assign rooms accordingly.
  • Provide comprehensive information about hotel amenities and services.
  • Address guest complaints promptly and professionally.
  • Coordinate with housekeeping to ensure room readiness.
  • Confirm group bookings and arrange special services for guests.
  • Promote additional services and facilities when appropriate.
  • Maintain accurate records of bookings and payments.
  • Generate overnight reports for management review.

Qualifications:

  • High school diploma or equivalent is mandatory.
  • Minimum of one year in customer service is required.

Skills and Attributes:

  • Strong customer service orientation.
  • Excellent communication and organizational abilities.
  • Team player mentality.
  • Completion of required training within the first month of employment.

Work Schedule:

  • Regular schedule required, including evenings, weekends, and holidays.
  • Availability for on-call shifts during peak times.

Work Environment:

  • Typical hotel or restaurant atmosphere.
  • Exposure to varying weather conditions.

Physical Requirements:

Avenue5 is committed to providing reasonable accommodations for individuals with disabilities to perform essential job functions.

These functions may include:

  • Ability to lift and move items up to 25 pounds.
  • Frequent movement around the property.
  • Ability to navigate uneven surfaces and multiple flights of stairs.
  • Capacity to remain alert and responsive to emergencies.
  • Effective communication skills for relaying important information.
  • Ability to work independently with minimal supervision.
This job description outlines essential functions and responsibilities but is not exhaustive. Duties may evolve over time.

Diversity Commitment:

We Value Diversity:

Avenue5 is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.