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Lead Associate for Customer Engagement
2 months ago
Under the guidance of the Group Sales or Department Manager, the Team Leader provides daily oversight to the associates in a designated department within the store. This includes responsibilities such as product presentation, inventory management, pricing strategies, sales initiatives, stocking, and customer service operations.
ESSENTIAL FUNCTIONS:
- Assists the GSM / DM in meeting Departmental Sales, Gross Margin, Inventory Control, and Payroll Objectives.
- Offers daily guidance to department associates.
- Creates task lists and action plans.
- Implements all merchandising directives, including promotional items and maintains plan-o-grams as established by the Corporate Office.
- Ensures a welcoming and efficient shopping experience for all customers.
- Collaborates with the GSM / DM and Human Resources Manager to recruit service-oriented associates; participates in the interview process and provides recommendations for hiring; coordinates training; consults with GSM and contributes to performance evaluations; prepares weekly work schedules; mentors and inspires associates to foster positive customer relations and a collaborative team environment.
- Addresses customer and associate concerns in conjunction with the GSM / DM and HR Manager.
- Maintains a high standard of personal customer service; achieves results that exceed the Company average in customer satisfaction metrics.
- Stays informed as a product expert through continuous training; conducts product demonstrations for the entire team.
- Assists the GSM / DM with the coordination of all special events; ensures pricing and UPC accuracy; determines appropriate product assortments; oversees the display, signage, and pricing of all promotional items.
- Supports the GSM / DM in executing supervisory responsibilities in alignment with Company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints, and resolving issues while maintaining a positive, harassment-free work environment for all associates.
- Delivers an exceptional experience for every customer by assisting them in making informed purchasing decisions by:
- identifying and assessing customer needs,
- making tailored product recommendations,
- promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
- Performs other duties as assigned.
- Minimum Degree Required: High School Diploma or equivalent.
- Experience: 2 to 4 years in Retail Sales.
- Supervisory experience is advantageous.
- Ability to perform calculations involving discounts, commissions, and percentages.
- Ability to interpret and analyze various reports.
- Ability to effectively communicate information and respond to inquiries from Managers, associates, customers, and the general public.
- Ability to conduct meetings and presentations to groups.
- Proficiency in PC-based word processing, spreadsheets, database management, and electronic point of sale and inventory management systems.
- Demonstrated strong interpersonal skills with the ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff.
- N/A
- Constantly stand and/or walk during shifts.
- Occasionally ascend or descend ladders, stairs, ramps, etc.
- Constantly communicate with others to exchange information.
- Occasionally repeat motions that may include the wrists, hands, and/or fingers.
- Occasionally operate machinery and/or power tools.
- Occasionally operate motor vehicles or heavy equipment.
- Light work that includes moving objects up to 20 pounds constantly; may occasionally lift objects up to 100 pounds or more (utilizing a team lift as needed).
- Occasionally work in tight and confined spaces.
- Occasionally work in noisy environments.
- Performs duties within the framework of general company policies, procedures, and objectives. Analyzes problems and conducts needs assessments. Exercises judgment in adapting broad guidelines to achieve desired outcomes. Regularly exercises independent judgment within accepted practices. Makes recommendations that impact policies, procedures, and practices.
Enjoy discounts on retail merchandise, dining options, world-class resorts, and conservation attractions.
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
