Retail Sales Associate
7 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Discovergoodwill. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, managing store operations, and ensuring a positive shopping experience for our customers.
Key Responsibilities:
- Provide outstanding customer service and respond to customer inquiries in a timely and courteous manner.
- Assist customers and donors in a timely and courteous manner, ensuring a positive shopping experience.
- Ensure the quality and quantity of work performed by employees according to standards.
- Ensure the facility and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
- Train and evaluate employees in a thorough, organized, and timely manner.
- Ensure proper management of personnel assigned to the store.
- Maintain all store records.
- Responsible for facility operation in the absence of Facility Management.
- Interact with customers and ensure excellent customer service.
- Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations.
- Maintain production areas to ensure ease of operations.
- Comply with Goodwill's employment practices and EEO guidelines and policies.
- Conduct individual and group training sessions.
- Ensure open communication exists at all levels in the facility.
- Take corrective action to ensure acceptable employee performance according to policy.
- Comply with cash handling and security policies.
- Maximize financial performance; identify deviation from desired results.
- Develop and implement corrective action plans as needed.
- Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures.
- Work collaboratively with Workforce and Family Services to provide client services.
- Properly wear and maintain all required Personal Protective Equipment (PPE).
- Maintain agency confidentiality.
- Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA OSHA).
Requirements:
- High School diploma or general education degree (GED).
- One to three months related experience and/or training.
- Retail experience required.
- Demonstrated knowledge of merchandise, cash register operation and change-making skills.
- Able to communicate effectively using tact and courtesy.
- Must demonstrate outgoing, pleasant personality and appropriate grooming and hygiene.
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