Retail Sales Associate

7 days ago


Post Falls, Idaho, United States Discovergoodwill Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Discovergoodwill. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, managing store operations, and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Provide outstanding customer service and respond to customer inquiries in a timely and courteous manner.
  • Assist customers and donors in a timely and courteous manner, ensuring a positive shopping experience.
  • Ensure the quality and quantity of work performed by employees according to standards.
  • Ensure the facility and surrounding premises are kept neat, clean, orderly, and free of safety hazards.
  • Train and evaluate employees in a thorough, organized, and timely manner.
  • Ensure proper management of personnel assigned to the store.
  • Maintain all store records.
  • Responsible for facility operation in the absence of Facility Management.
  • Interact with customers and ensure excellent customer service.
  • Ensure quality control standards meet Goodwill Industries of the Inland Northwest's high standards of operations.
  • Maintain production areas to ensure ease of operations.
  • Comply with Goodwill's employment practices and EEO guidelines and policies.
  • Conduct individual and group training sessions.
  • Ensure open communication exists at all levels in the facility.
  • Take corrective action to ensure acceptable employee performance according to policy.
  • Comply with cash handling and security policies.
  • Maximize financial performance; identify deviation from desired results.
  • Develop and implement corrective action plans as needed.
  • Comply with all Goodwill Industries of the Inland Northwest policies and safety procedures.
  • Work collaboratively with Workforce and Family Services to provide client services.
  • Properly wear and maintain all required Personal Protective Equipment (PPE).
  • Maintain agency confidentiality.
  • Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA OSHA).

Requirements:

  • High School diploma or general education degree (GED).
  • One to three months related experience and/or training.
  • Retail experience required.
  • Demonstrated knowledge of merchandise, cash register operation and change-making skills.
  • Able to communicate effectively using tact and courtesy.
  • Must demonstrate outgoing, pleasant personality and appropriate grooming and hygiene.


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