Night Auditor for Premier Hotel

2 weeks ago

Post Falls, Idaho, United States Avenue5 Residential Full time

Join Our Team as a Night Auditor

About Us

Are you passionate about hospitality and enjoy working in a serene environment?

At Avenue5 Residential, we invite you to be part of our dedicated team at a beautiful waterfront hotel.

What We Offer:

Career Advancement Opportunities. We are committed to your professional growth and provide excellent benefits and development programs.

Stunning Natural Surroundings. Experience the beauty of the Spokane River with easy access to outdoor activities such as hiking, fishing, and boating.

A Thriving Work Atmosphere. Our hotel is set to undergo significant renovations, creating an exceptional environment for both guests and staff.

Engaging Guest Interactions. Meet diverse guests from around the globe and create memorable experiences through your service.

Convenient Location. Enjoy easy access to nearby airports and attractions, making it a perfect spot for both guests and employees.

Key Responsibilities:

The Night Auditor is the first point of contact for our guests during evening hours, responsible for managing all aspects of their stay.

Your duties will include checking in guests, handling reservations, and providing information about our services and amenities.

If you possess strong customer service skills and have experience in the hospitality sector, we would love to hear from you.

Your role is crucial in ensuring a pleasant and memorable experience for our guests.

Main Duties:

  • Conduct all check-in and check-out procedures.
  • Manage reservations via phone and online platforms.
  • Inform guests about payment options and verify credit card information.
  • Collect necessary guest information during registration.
  • Welcome guests and assign rooms upon arrival.
  • Provide comprehensive information about hotel services and amenities.
  • Address guest complaints promptly and professionally.
  • Coordinate with housekeeping to ensure room readiness.
  • Confirm group bookings and arrange special services for guests.
  • Promote additional services and facilities when appropriate.
  • Maintain accurate records of bookings and payments.
  • Generate overnight reports for management review.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of one year of experience in customer service.

Skills Required:

  • Strong customer service orientation.
  • Excellent communication and organizational abilities.
  • Team player with a collaborative spirit.
  • Must complete Avenue5 Fair Housing, Diversity, and Inclusion Training within the first month of employment.

Work Schedule:

  • Regular schedule required, including evenings, weekends, and holidays.
  • Flexibility to work outside standard hours as needed.
  • May be required to be on-call during peak times.

Work Environment:

  • Typical hotel or restaurant environment.
  • Exposure to varying weather conditions.

Physical Requirements:

Avenue5 is committed to providing reasonable accommodations for individuals with disabilities to perform essential job functions.

These functions may include:

  • Ability to lift and move items up to 25 pounds.
  • Frequent movement around the property.
  • Ability to navigate uneven surfaces and multiple flights of stairs.
  • Capacity to observe and respond to emergency situations.
  • Ability to communicate effectively with guests and team members.
  • Ability to work independently with minimal supervision.
This job description is not exhaustive and may evolve over time.

Diversity Commitment:

Creating a Healthier Workplace:

Avenue5 is an Equal Employment Opportunity/Affirmative Action employer. We welcome all qualified applicants without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law.

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