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Sales Representative

2 months ago

Santa Clara, California, United States The Lovesac Company Full time
About The Lovesac Company

The Lovesac Company is a leading provider of innovative, comfortable, and adaptable furniture solutions. Our mission is to bring Total Comfort to millions of homes by offering a wide range of products that can evolve with our customers' needs.

Job Summary

We are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and utilizing our proprietary selling process to demonstrate, quote, and close sales. You will also be responsible for maintaining a high level of product knowledge, ensuring inventory integrity, and partnering with store management to resolve customer service issues.

Key Responsibilities
  • Meet or Exceed Sales Goals: Utilize our proprietary selling process to meet or exceed sales targets and key performance indicators (KPIs).
  • Provide Exceptional Customer Service: Greet and acknowledge every customer, demonstrate all products, and maintain outstanding standards of customer service.
  • Offer Additional Financing Options: Provide customers with additional financing options, including Lovesac credit card and secondary financing programs.
  • Stay Up-to-Date on Promotional Offerings: Consistently educate clients on current promotional offerings and products.
  • Maintain Inventory Integrity: Protect company assets by maintaining accurate inventory levels and processing all POS transactions.
  • Partner with Store Management: Collaborate with store management to resolve customer service issues and enhance all aspects of customer service.
  • Ensure Store Standards are Maintained: Maintain store standards, including merchandising, marketing, store cleanliness, and safety.
Requirements and Qualifications
  • Minimum of 1-2 Years of Related Sales Experience: Proven sales experience and ability to meet or exceed sales targets.
  • Results-Driven and Knowledgeable: Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
  • Proven Time Management Skills: Ability to prioritize responsibilities and adapt to a changing business environment.
  • Superior Communication Skills: Excellent verbal, written, and interpersonal skills, with the ability to listen effectively and solve problems.
  • Strong Analytical and Problem-Solving Skills: Demonstrated analytical, mathematical, and problem-solving skills.
  • Customer-Focused: Must maintain the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
  • Collaborative Team Player: Ability to work collaboratively with fellow employees, treating all clients with dignity and respect.
  • Proficiency in Microsoft Office: Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
What We Offer
  • Competitive Pay: Associate pay will vary based on factors such as qualifications, experience, skill level, and competencies.
  • Benefits Package: Eligibility for benefits, including paid time off, holiday pay, sales incentive programs, 401K matching contribution, health plan discount, employee assistance program, financial wellness tools, associate discounts, and pet insurance.